Help Desk Technician
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Job Location:
Florida City, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Tasks
As a Help Desk Technician you will be responsible for troubleshooting
and resolving technical issues providing support for hardware and
software applications and maintaining customer satisfaction. You will
have the chance to work with various technologies and collaborate with
experienced IT professionals to enhance your skills in a supportive and
dynamic environment.
Requirements
Responsibilities:
- Provide first-level technical support for clients via phone email or chat
- Troubleshoot hardware and software issues efficiently
- Document and track support requests in the ticketing system
- Assist users with software installations and configurations
- Maintain an inventory of IT equipment and supplies
- Escalate complex issues to senior technicians as necessary
- Conduct follow-ups to ensure customer satisfaction
- Stay updated with new technology and support tools
Requirements:
- High school diploma or equivalent; degree in IT or related field is a plus
- Basic understanding of computer systems and networks
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to work independently and manage time effectively
- Familiarity with Windows and Mac operating systems
- Customer service experience is a plus
- Willingness to learn and adapt in a fast-paced environment.
Benefits
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Family Leave (Maternity Paternity)
- Work From Home
- Health Care Plan (Medical Dental & Vision)
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Agrotech a John Deere dealership in Seine Maritime Somme and Nord-Pas-de-Calais.
