Middle Mile Escalation Specialist, Middle Mile Partner Management (MMPM)

Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors fulfillment centers sort centers air gateways United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.

The location for this role is BNA12 in Nashville TN. Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team to develop execute and manage carrier engagement for Amazon Transportation Services in North America.

Each day the person in this role performs a variety of tasks within standard work with slight deviation outside of standard work. The MM Escalation Specialist escalates when actions needed deviate from available procedure and work to create standard work for them by suggesting process deviations as needed. The Specialist meets timelines and minimizes disruption to partner teams and carriers. They are able to provide recommendations to improve team processes metrics internal tools SOPs and other workflows. The work impacts team metrics partner teams and carriers. Lastly they will share best practices with the team and partner teams.



Key job responsibilities
- Work is tactical focused on goals where the problem opportunity and strategy are already defined.
- Use of knowledge and skills to build implement and/or meet assigned goals.
- Handling of straightforward problems and are able to use knowledge to determine how to accomplish a task.
- Escalation of roadblocks and risks to leadership with suggestions for resolution.
- Contribution to process improvement initiatives such as writing new SOPs or testing new programs.
- Collaboration with stakeholders peers and partner teams to deliver consistent results.
- Maintains clear and concise verbal and written communication with peers managers and stakeholders.
- Pulling data from numerous databases (including Microsoft programs like Excel Access SQL and/or other data management systems).

About the team
The Carrier and Community Escalations Team (CCET) own Middle Mile Escalation investigation and resolution to support proper routing and parking through North America and promote safe behaviors through carrier coaching. Developing solutions that support all around experience allows CCET to empower carriers to put safety first as we continue to deliver smiles one mile at a time.

- High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements

- 1 years of program management logistics operations supply chain transportation or equivalent experience
- 1 years of management experience
- Bachelors degree
- Experience with SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 22.00 - 29.00 USD hourly