Partner Technical Advisor AI

ServiceNow is seeking a Partner Technical Advisor AI to drive AI-enabled partner growth through deep AI/ML architecture expertise strategic business development and ecosystem-wide thought leadership. This is a senior technical strategist role focused on helping partners build differentiated AI-powered solutions on the ServiceNow platform from agent architecture and model selection through RAG design multimodal AI and AI-first solution commercialization.

Your expertise extends beyond ServiceNow capabilities to encompass the full AI ecosystem foundation models open-source frameworks competing platforms enabling you to guide partners on hybrid architectures and multi-vendor AI strategies that position ServiceNow as the enterprise AI platform of choice.

What Youll Do

As an AI Partner Technical Advisor you will serve as the go-to AI architecture expert for the partner ecosystem driving deep technical co-innovation & commercial success for AI-powered partner solutions.

AI Architecture & Solution Co-Creation:

Provide expertise across agentic AI architectures multi-agent orchestration RAG and multimodal AI; build reusable co-innovation assets including solution templates vertical blueprints etc; and influence AI product roadmap via structured feedback loops with product teams.

Pipeline & Revenue Growth

Lead AI technical workshops and executive engagements with CAIO/CDO/CTO & co-design solution architectures; execute strategic proofs of concept(s) deliver tailored demonstrations of Now Assist and AI Agents remove technical blockers at critical deal milestones.

Partner AI Capability Building

Design and deliver AI architecture training workshops and executive briefings that build partner capability; mentor partner architects on AI engineering prompt design and agent development; assess and mature partner AI competencies; and represent ServiceNows AI innovation at industry events and thought leadership forums.

Business Growth & Value Realization

Collaborate with Partner Technical Advisors on AI-focused joint business planning guide partners from concept to commercialization while connecting AI architecture to measurable business outcomesefficiency gains revenue impact and ROIwith clear monetization pathways and value narratives.

AI Ecosystem Intelligence

Maintain expert-level knowledge of the broader AI ecosystemOpenAI Google Microsoft AWS Anthropic and open-source frameworks; foundational to intermediate data & analytics knowledge; foundational knowledge to ensure responsible AI design with governance and safety guardrails

Qualifications :

What you need to be successful in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 8 years pre-sales solution architecture or technical consulting experience with proven success leading technical discovery POCs and partner workshops.

  5 years hands-on experience with AI/ML architecture model development and deployment; deep expertise in foundation models agent frameworks and RAG architectures.

  Expert-level knowledge of enterprise platform architecture and AI capabilities; experience with cloud infrastructure (AWS Azure GCP).

  Demonstrated understanding of the broader AI ecosystem beyond any single platform including major AI providers and open-source frameworks.

  Deep expertise in AI adoption patterns for at least two industry verticals (e.g. Financial Services Healthcare Manufacturing Public Sector).

  Proven experience engaging with CAIO/CDO/CTO-level technical executives and articulating complex AI concepts to diverse audiences.

  Experience working with partner ecosystems (GSIs SIs ISVs) and understanding partner business models and co-selling dynamics.

  Track record of external thought leadership including conference presentations published content or industry recognition.

  Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving.

  Preferred & Standout Experience:

  Experience with ServiceNow platform and Now Assist AI capabilities AI Agents and AI Agent Fabric.

  Experience with agentic AI implementations multi-agent systems or autonomous workflow design.

  Background in strategy consulting product management or technical advisory roles.

  Experience in Federal government or regulated industries.

  Hands-on experience with prompt engineering fine-tuning or model evaluation frameworks.

  Travel for partner customer and organizational activities up to 25%.

FD21

For positions in this location we offer a base pay of $131000 - $217000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact  for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time