Are you looking for an opportunity to create a substantial impact on business profitability The ROW Recommerce role at Amazons Fulfillment Centers (FCs) can provide that opportunity. This role focuses on maximizing value recovery from customer returned units in LATAM region through refurbishment and Amazon Resale in close collaboration with the Amazon Customer Excellence System (ACES) Amazon Market Services (AMS) Products and business partners.
At Amazon were working relentlessly to be the most customer-centric company on earth. Our team drives innovation while continuously improving operations. To get there we need exceptionally talented bright and driven this role you will be responsible for implementing incremental value recovery capabilities in our fulfillment centers enabling us to recover maximum value from returned units.
To be successful you will need excellent communication negotiation and influencing skills to drive consensus across multiple stakeholders. While operating in FC operations you will interface with Engineering Category Finance Procurement Data Science and Returns and Customer Experience (RCX) teams to identify and execute solutions that improve recovery.
This opportunity requires excellent troubleshooting and problem-solving abilities as well as the capacity to thrive in a fast-paced ambiguous and technical environment. Ownership of your work is extremely important and candidates should have a proven record of driving operational improvements and new launches within FC/operations. The ideal candidate is motivated optimistic and agile with strong time management skills.
Key job responsibilities
Deep diving and analyzing operational data to arrive root causes for loss of value at FC Customer Returns (CRET) processes - invent or replicate solutions to those root causes track impact.
Improve efficacy of operational capabilities at CRET incl. Standardization of metrics processes SOPs across LATAM and Rest of the World (RoW) markets related to value recovery
Develop deep subject matter expertise.
Driving product and/or process solutions to improve value recovery and implement them in FCs
- Bachelors degree in supply chain management operations engineering analytics or related field
- 5 years of operational experience
- Experience in Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau
- Experience presenting to SVP and C-Level
- Experience with one of the following areas: machine learning technologies Reinforcement Learning Deep Learning Computer Vision Natural Language Processing (NLP) or related applications
- English C1
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of process improvement ideally including Lean Kaizen and Six Sigma
- Experience driving projects to improve operations and support-related processes
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.