MX Client Success Manager
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Job Location:
Santiago de Querétaro - Mexico
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Client Success Manager (CSM) is entrusted with owning the long-term success retention and expansion of MedTrainers client accounts. This role functions as a consultative partner translating the clients business goals into an adoption plan and value realization. You will drive proactive communications and touch-points manage risk across your clients and act as the clients advocate ensuring the MedTrainer platform is aligned with the clients operational and financial initiatives. Success is measured by Net Revenue Retention (NRR) (growth and retention of our clients) ROI delivery NPS (satisfaction) and the strength of client relationships.
What Youll Do
- Client Engagement & Relationships: Build and maintain strong client relationships to understand goals and support successful platform adoption.
- Project & Adoption Support: Support onboarding follow-ups monitor usage and engagement and help clients adopt key features.
- Value & Health Tracking: Track client value and health indicators using data to proactively address risks and concerns.
- Issue Resolution & Collaboration: Act as a point of contact for client issues escalating and coordinating with internal teams as needed.
- Client Feedback Advocacy: Share client feedback internally to help improve the product.
- Renewals & Growth Support: Support renewals by documenting value and help identify upsell opportunities in collaboration with Sales.
Qualifications :
What You Bring
Experience: Experience in client service or related client-support roles.
Soft Skills
- Strong communication skills (verbal written and presentations).
- Client-centric mindset with strong relationship-building and active listening.
- Ability to manage multiple priorities in a fast-paced environment.
- Analytical proactive problem-solving approach.
- Strategic thinker able to align client goals with business objectives.
Technical Skills
- Strong analytical skills to interpret client data and metrics (e.g. NPS usage).
- Ability to quickly learn and adapt to new software tools.
Education: Bachelors degree in a related field preferred but not required.
Additional Information :
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch Breakfast drinks and snacks
- Discount coupons in different medical specialties
- 1 Home Office Day per week
- Base Salary: $25000 - $30000
Work Location
This is a on-site position in Querétaro Mexico with the opportunity for some home office based upon performance
If youre passionate about building strong customer relationships and driving long-term success in a SaaS environment wed love to hear from you.
Please submit your resume in English to be considered.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Creden ... View more
