Team Captain, Parking & Transportation

TOLL PLAZA TEAM CAPTAIN

JOB SUMMARY: Oversees the daily operation and is the first point of contact for Team Members guests and interdepartmental partners in the absence of a Supervisor. Monitors the operation to ensure guest and Team Member safety positive guest interactions and maintains daily labor budgets. Responsible for leading and coaching Team Members and responding to any Team Member or guest concerns. Accountable for training-related functions including scheduling new hire on-the-job training re-certification and compliance training.

MAJOR RESPONSIBILITIES:

• Assists management with the consistent execution of daily sales initiatives guest service and operational standards within the Toll Plaza. Performs all operational duties related to daily opening and closing reacts to the business by directing guest flow responding to escalated guest situations and technical issues. Responsibilities also include but not limited to inventory issuing starting banks (if applicable) performing audits and completing end of day process reconciles discrepancies and providing supporting documentation and/or reporting of cash handling discrepancies.
• Manages and maintains all facets of daily operation of the location and stays abreast of all product offerings and special events. Assigns tasks and monitors performance of Team Members to ensure policies and procedures of the department are followed. Ensures that all sales tools supplies and workstations are in good working condition and properly stocked. Makes certain that Team Members are wardrobe compliant and that established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the Company. Orders and maintains operating supplies reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional the absence of a Supervisor will approve daily scheduling request changes.
• Trains and coaches team members explains performance and behavioral expectations provides feedback and recognition. Develops programs to support sales initiative and the brand essence. Conducts shift meetings for team members each day and partners with Management to provide daily sales goals in support of the revenue plan. Reports behavior requiring discipline and documentation to the management team.
• Responsible for partnering with the OJT Instructor to oversee new hire training and is the first point of contact for new team members. Meets with team members to review their training progress addresses concerns documents training related issues administers testing and signs off on the successful completion of training and testing.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION: High School degree or GED is required.

CERTIFICATIONS LICENSES REGISTRATIONS: Valid Florida Drivers License preferred.

EXPERIENCE: 1 years of leadership cash handling and prior sales experience; or equivalent combination of education and experience.

RESORT TRANSIT TEAM CAPTAIN

JOB SUMMARY: Oversees the daily operation and is a point of contact for team members Guests Mears drivers and interdepartmental partners. Monitors the operation to ensure a safe and efficient Guest and Team Member experience with an emphasis on safety. Responsible for responding to any Team Member or Guest concerns and providing timely follow-up as necessary.

MAJOR RESPONSIBILITIES:

• Performs all operational duties related to the daily opening operation and closing of Resort Bus operation. Completes opening and closing Procedures for operational readiness inspects the work environment including: equipment busses queue lines roadways for cleanliness and operational safety. Manages the flow of Guests throughout Resort Bus locations.
• Responsible for the consistent execution of guest service operational standards and motivating Team Members to safely deliver an efficient Resort Bus operation. Regularly trains and coaches performance of Team Members and Mears drivers conducts daily shift meetings and documents performance utilizing the Lead Observation Report and other tools. Aids in the dissemination of general company and venue or area specific forms of communication.
• Ensures daily staffing levels and rotations are adjusted according to line schedules. Proactively adjusts manned positions based on guest flow and business needs. Orders and maintains operating supplies. Reviews and/or edits scheduling software to ensure that time is properly entered based on job code and functional area. Assist with Scheduling and running/ managing labor including overtime reports. Performs additional administrative tasks as required.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: High school degree or GED required.

CERTIFICATIONS LICENSES REGISTRATIONS: Valid Florida Drivers License required.

EXPERIENCE: 1 to 3 years of team leadership experience preferred; or equivalent combination of education and experience.

VALET PARKING TEAM CAPTAIN

JOB SUMMARY: Oversees the daily operation and is the first point of contact for team members and the first and last point of contact for Guests using the Valet Service. Responsible for upholding premium service standards and safety regulations supporting sales initiatives executing operational plans and ensuring operational readiness for Valet. Responsible for leading and coaching the team ensuring guest service safety and sales standards are met and responding to cash handling issues. Maintains appropriate staffing levels and required inventory. Accountable for training related functions.

MAJOR RESPONSIBILITIES:

• Assists management with the consistent execution of guest service safety and operational standards. Enforces safety standards and applicable traffic laws. Communicates expectations and monitors performance of team members to ensure policies and procedures of the department are followed. Provides feedback for recognition performance improvement and safety infractions.
• Monitors valet area for operational effectiveness. Makes appropriate decisions and shares relevant information with Management in a timely manner. Performs all operational duties related to daily opening and closing reacts to the business by directing guest flow responding to escalated guest situations and technical issues.
• Performs cash handling responsibilities such as maintaining and balancing the Valet safe counting tips issuing starting banks performing audits completing the cash-out process reconciling discrepancies and providing supporting documentation and/or reporting of cash handling discrepancies.
• Ensure daily staffing levels rotation schedules and labor goals are adjusted according to car counts. Performs daily administrative tasks as required. Responsible for meeting cars per labor hour goal reviewing and reporting inventory maintaining staffing records calculating tip rate inputting vehicle tracking and end-of-day car counts and sending reports to the appropriate recipients. Orders and maintains operating supplies reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional area.
• Responsible for overseeing new hire training and is the first point of contact for new Team Members. Works closely with Trainers to ensure that Team Members have successfully completed their training plan. Monitors trainees throughout their on-boarding and training to ensure operational proficiency. Meets with Team Members to review their training progress addresses concerns and documents training related issues. Trains and coaches Team Members explains performance and behavioral expectations provides feedback and recognition. Reports behavior requiring discipline and documentation to the Management Team.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION: High school degree or GED required.

CERTIFICATIONS LICENSES REGISTRATIONS: Valid Florida Drivers License required. Ability to drive manual transmission.

EXPERIENCE: 1 Year Employed with UO required. Six months to one year experience providing work direction; or equivalent combination of education and experience.

PARKING CONTROL TEAM CAPTAIN

JOB SUMMARY: Oversees the daily operation and is the first point of contact for team members guests Rideshare drivers and interdepartmental partners in the absence of a Supervisor. Monitors the operation to ensure guest and team member safety positive guest interactions and maintains daily labor budgets. Responsible for leading and coaching Team Members and responding to any Team Member or guest concerns. Responsible for upholding guest service standards safety regulations supporting TSAT initiatives executing operational plans and ensuring operation readiness for the Parking Lot and Rideshare Operations. Accountable for training-related functions including scheduling new hire on-the-job training re-certification and compliance training.

MAJOR RESPONSIBILITIES:

• Performs all operational duties related to the daily opening operation and closing of the Parking operation. Completes opening and closing checklists for operational readiness inspects the work environment including equipment golf carts parking areas rideshare zones roadways for cleanliness and operational safety. Responsible for reporting and resolving facilities issues throughout Parking and Rideshare Operation. Manages the flow of Guests throughout the Parking Lot and Rideshare location. Completes parking reports to aid both Parking and Security Team Members in the tracking of parking plans to assist Guests in locating their vehicles.
• Responsible for the consistent execution of Guest Service operational standards and motivating Team Members to safely deliver an efficient Lot operation. Regularly trains and coaches performance of Team Members conducts daily shift meetings and documents performance utilizing the Lead Observation Report and other tools. Aids in the dissemination of general company and venue or area specific forms of communication.
• Ensures daily staffing levels and rotations are adjusted according to line schedules. Proactively adjusts manned positions based on guest flow and business needs. Orders and maintains operating supplies. Reviews and/or edits Kronos to ensure that time is properly entered based on job code and functional area. Assist with Scheduling and running/ managing labor including overtime reports. Performs additional administrative tasks as required.
• Acts as a first point of contact for Rideshare drivers Taxis and guests that are dropping off and picking up. Monitors traffic flow patterns across the zones proactively notifies operational partners of concerns before they escalate. Completes Rideshare count reporting to monitor vehicle throughput.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION: High school degree or GED is required

CERTIFICATIONS LICENSES REGISTRATIONS: Valid Florida Drivers License required.

EXPERIENCE: 1 years of team leadership experience required; or equivalent combination of education and experience.

Universal Orlando Resort. Here you can.