Customer Service Executive Mandarin Speaker Petaling Jaya

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Overview:

As a Customer Service Executive you will serve as a liaison between our company and customers resolving issues and providing accurate product/service information.

This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.

What You Will Do:

Handle inbound and outbound calls emails and service requests
Provide
first-level troubleshooting and dispatch engineers for hardware-related issues
Assist customers with product guidance warranty registration inquiries
Respond to inquiries on e-Shop orders deliveries training and gift redemptions
Accurately record and update cases in CRM escalate issues as needed and perform follow-ups
Maintain professionalism and courteous communication to ensure customer satisfaction
Perform administrative tasks as assigned

What Makes You A Good Fit:

Must have SPM or equivalent qualification
Must be able to read and speak in Mandarin
Must be able to speak in English fluently
Strong interpersonal skills and multitasking skills
Ability to work in a fast-paced environment
Must be able to commute to Ara Damansara
Must be able to work on rotational shifts (no night shift is required)

What We Offer:

KPI Allowance: RM 200
EPF & SOCSO
Sick leave
Annual leave
5 mins from Ara Damansara LRT station
Office is located next to housing area and a shopping mall. Convenient for outstation candidates
Quarterly staff recognition and appreciation Stage
Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role

Job Overview: As a Customer Service Executive you will serve as a liaison between our company and customers resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service. What You Will Do: H...