Senior Manager, Consulting (Above Market Customer Success)

As a Senior Manager in the Above Market Customer Success Team you will be acting as the main point of contact and managing the queries and questions from key regional clients on NielsenIQs proprietary servicing platform. The success is visible by the efficiency and effectiveness of resolving client queries to satisfaction.

RESPONSIBILITIES

• Be the strategic insights consultant for the assigned clients
• Drive Regional insights through Retail Measurement presentations and analytics
• Be the point of escalation for data challenges for key strategic clients across Asia
• Provide quick and accurate responses to both internal and external FMCG clients
• Manage queries and questions through a NielsenIQs proprietary servicing platform
• Achieve competency in Dynamics to build management dashboards to track and analyse Key Performance Indicators
• Communicate on Product Enhancement Universe Update & Delivery Details to clients
• Spearhead improvement projects to drive process optimization and uphold globally-acclaimed NielsenIQ data standards

Qualifications :

About you
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers and youre always looking for whats next.

Qualifications

• Bachelor/ Master Degree from all backgrounds
• At least 6-7 years of experience in relevant field which required communication operational and analytical skills
• Data science or operational background would be an advantage
• Proficient in Microsoft Office applications
• Good visualization skills interested in storytelling techniques
• Business English knowledge both verbal and written
• Open for change integrity & client centric mindset

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time