Associate Critical Facility Manager

As an Associate Critical Facility Manager(nightshift) you will serve as the operational backbone for mission-critical infrastructure during the most vital hours of facility operation. This role combines comprehensive facilities managementexpertisewith specialized knowledge of critical systems positioning you as a key leader in ensuring uninterrupted operations for our clients most essential digital assets.Youlloversee complex technical environments including data centers and critical facilities while managing cross-functional teams vendor relationships and continuous improvement initiatives.

What your day-to-day will look like:

• Lead efficient overnight operations related to the maintenance of critical facility infrastructure including electrical mechanical and structural systems

• Manage work order coordination for in-house staff and vendors while ensuring minimal disruption to critical operations during night hours

• Monitor and implement hazard control and team safety practices ensuring strict compliance with local codes regulations and JLL operational standards

• Oversee daily operational workflows and coordinate seamlessly with staff vendors and clients tomaintainoptimalfacility performance

• Lead continuous improvement projects designed to enhance efficiency reduce system downtime and minimize operational risks across critical infrastructure

• Develop andmaintainstrong client relationships while ensuring exceptional satisfaction with facility management services during overnight operations

• Prepare comprehensive regular and ad-hoc reports whilemonitoringkey performance indicators and supporting improvement of operational metrics

• Provide contract compliance management and quality control oversight to ensure all services meet established standards and client expectations

• Support conflict resolution and solution analysis whiledemonstratingstrong collaboration and teamwork within the account team during challenging overnight scenarios

Required qualifications:

• Minimum 3 years of hands-on experience in data center or critical facility environments with understanding of mission-critical operations

• Strong technical knowledge of building systems including data center infrastructure UPS systems electrical distribution mechanical systems and HVAC operations

• Solid foundation in building systems with focus on mechanical and electrical systems operations and maintenance

• Proficiencywith Microsoft Office Suite and computerized maintenance management systems for work order processing and documentation

• Excellent customer service skills with strong computer managerial verbal and written communication abilities

• Proven ability to multitask effectively and organize responsibilities to achieve portfolio goals and operationalobjectives

• Demonstrated commitment to enforcing company policies and training requirementsregardingsafe and efficient operations and work practices

• Availability to work night shift schedules and respond to emergency situations during overnight hours

• Strong problem-solving capabilities and ability to make critical operational decisions independently during night operations

Preferred qualifications:

• Advanced experience in critical facility management with specialized knowledge of data center operations and infrastructure

• Additionaltechnical certifications related to critical facility systems electrical operations or mechanical systems management

• Previousexperience in client-facing roles withdemonstratedsuccess inmaintaininghigh levelsof customer satisfaction

• Background in continuous improvement methodologies and experience leading operational enhancement projects

• Experience managing vendor relationships and coordinating complex maintenance activities in critical environments

• Knowledge of industry standards and best practices for critical facility operations safety protocols and regulatory compliance

*Night Shift only