Quality and Program Facilitator
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Access Healthcare Services (AHS) is a leading home and community healthcare provider serving the Renfrew County and Champlain region. AHS provides nursing personal and home support services on behalf of Ontario Health at Home insurance providers community partners and private individuals. AHS holds exemplary status with Accreditation Canada and offers a range of nursing and support services including specialty and ambulatory care clinics in home nursing and personal support corporate wellness services and facility staffing relief.
POSITION TITLE
Program and Quality Facilitator
REPORTS TO
Manager Quality & Risk/Program Manager
POSITION PROFILE
The Program and Quality Facilitator is a non-clinical role responsible for supporting quality improvement and operational excellence across all organizational programs while providing dedicated support to the care coordination and care management team within the Integrated Care Program. This position ensures compliance with standards monitors operational metrics facilitates audits and supports process improvement initiatives to enhance service delivery and patient outcomes.
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Key Responsibilities
Program Coordination
- Supports the day-to-day operations for the Integrated Care Program ensuring timely and efficient service delivery.
- Act as a liaison between interdisciplinary teams administrative staff and external partners to maintain seamless coordination and maximized client outcomes.
- Provides contingency support for client service coordination.
Quality and Compliance
- Plan conduct and document quality audits across all programs to ensure adherence to organizational standards and regulatory requirements.
- Identify gaps and recommend corrective actions based on audit findings.
- Monitors service performance including coordination and care management metrics and actions or escalates as required.
Quality Service Checks
- Conduct regular quality service checks across programs to verify compliance with established standards.
- Action findings promptly by initiating corrective measures and escalating issues as required.
Process Improvement Initiatives
- Identifies and supports implementation of continuous improvement projects across programs focusing on efficiency quality and client-centered care.
- Utilize data analysis and stakeholder feedback to implement evidence-based changes.
Billing & Financial Accuracy
- Support accurate and timely billing for services provided under the Integrated Care Program.
- Verify documentation and service records to ensure compliance with funding and reimbursement guidelines.
- Collaborate with finance teams to resolve discrepancies and maintain audit-ready billing processes.
Collaboration & Facilitation
- In collaboration with the leadership team organizes and lead workshops team meetings and improvement sessions to foster collaboration and alignment on quality goals.
- Promote best practices and support staff education on program guidelines and quality standards.
Reporting & Documentation
- Prepare comprehensive reports on audit results quality metrics and improvement activities for leadership review.
- Maintain accurate documentation of processes and compliance activities.
Core Competencies
- Analytical Thinking Skilled in interpreting data and identifying trends.
- Leadership without Authority Ability to support and guide teams.
- Collaboration Builds strong relationships across disciplines.
- Continuous Improvement Mindset Drives innovation and efficiency.
QUALIFICATIONS
- Post-secondary education in health administration business or a related field or equivalent experience in a home health setting.
- 3 years of experience in program coordination quality improvement healthcare operations (non-clinical) and Ontario Health atHome billing practices.
- Strong knowledge of quality assurance auditing and process improvement methodologies.
- Excellent facilitation communication and organizational skills.
- Proficiency in data analysis and reporting tools.
To apply for the position please send a cover letter and your resume outlining your experience and suitability for the role including how you meet the minimum requirements.
Should you have any questions please contact our Talent Acquisition Specialist at
As an equal opportunity employer AHS is committed to diversity inclusion and accessibility. AHS welcomes and encourages applications from all people. Accommodation is available on request for candidates taking part in all aspects of the selection process.
We would like to thank everyone for their interest in this position however only qualified applicants will be contacted for an interview.
Key Skills
- Experience Working With Students
- Communication skills
- Classroom Experience
- Data Collection
- Adult Education
- Meeting Facilitation
- Calculus
- LMS
- Teaching
- Training & Development
- Exercise Planning
- Remedy
About Company
Access HealthCare Service Providers in Ottawa. Get effective nursing services from professional and caring nurses at your home comfort. We have Certified Nursing Assistant.
