Lead Passenger Assistant

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 16 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Position Summary Details

The Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that employees are complying with all safety quality and compliance standards established by the Company by our clients and by regulatory authorities.

Pay rate: $18.00

Various Shifts

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits visitABMEmployee Benefits Front Line Team Members (Programa de Beneficios de ABM)

Qualifications

Must be 18 years of age or older.
Customer Service Experience
One year of lead or supervisory experience
Equivalent work experience preferred.
Must meet all requirements to receive required airport SIDA badge.

Responsibilities

Specific Duties / Essential Job Functions: (Other duties may be assigned.)
Promotes positive employer/employee /customer relationships and interactions.
Ensure all call offs are covered.
Communicate with Client representatives on a frequent basis regarding operations.
Maintain daily shift report for managers.
Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
Effectively coach employees.
Work with Safety Quality Manager to ensure the safety and security of the operation.
Set positive professional example for workforce.
Ensure employee compliance with all safety security compliance and quality standards and procedures established by the Company by our clients and by regulatory authorities.
Miscellaneous duties as assigned.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H 88M LS 0431 2T2X1

Required Experience:

Junior IC

DescriptionPosition Summary DetailsThe Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. Employee is further responsible for ensuring that productivity levels and customer service requirement...