Assistant Manager, Business Servicing
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Job Responsibilities
- Establish good relationship with brokers and IFAs in the market to promote our service excellence
- Work closely with Director Brokerage Business to evaluate and drive continuous improvements in servicing level for the broker & IFA channel
- Drive quality sales and liaise with Brokerage Administration and Support Team to ensure a robust business support foundations for our front lines and Brokers to achieve assigned KPIs
- Ensure daily enquiries from and services provided to Technical Representatives of brokers at satisfactory level and handle daily administration to ensure quality deliverables to brokers / IFAs
- Operate a smooth application process in our office area to deliver a one-stop service platform for brokers
Job Requirements
- Bachelor degree with minimum 3 years relevant working experiences in insurance industry
- Have good understanding on insurance industry (preferable on Broker market)
- Responsible and team oriented
- Good written and spoken English and Mandarin
- Good presentation and problem solving skills
- Excellent command of English and Chinese (written and spoken)
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
