Call Center Agent

Call Center Agent

At AIG we are reimagining the way we help customers to manage risk. Join us as a insert Job Title to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.

The Call Center Agent is responsible for providing immediate assistance guiding and assessing customer needs regarding endorsement procedures policy status collections renewals reinstatements online billing claims follow-up or any other type of assistance offered for our products.

This position is part of the Mexico Contact Center team responsible for assisting our customers before and after a claim occurs. Service hours are Monday through Friday from 8:00 AM to 5:30 PM and from 8:00 AM to 4:00 PM in accordance with local regulations and AIG guidelines.

In 2024 the General Customer Service Contact Center in Mexico handled approximately 125000 calls.

The main activities of this agent are:
Assisting with claims procedures guiding the customer through the process.
Responds to policy status verification inquiries.
Registers responds to and provides support for claims and assistance requests.
Processes online policy payments.
Provides support and guidance regarding renewals.
Processes and forwards policy data update requests.
Explains the benefits of the product the client is purchasing including policies costs deductibles etc.

Ready to make a bigger impact We look forward to reviewing your application.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area: