Senior Technical Engineer Contact Center
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Johnson Controlsis a global leader in smart healthy and sustainable buildings. With operations in over 150 countries we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success and we are passionate about attracting and developing top talent across the globe. We are looking for a Senior Technical Engineer Contact Center.
What You will do
Are you looking for a role where you can make a different in the business & world This role will deliver new technologies enabling our Contact Centers to save lives!
Which technologies We have deployed the Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement Feedback Management Performance Management Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver the future of Global Contact Centers. Youre experienced but you havent supported all of these products before Dont worry! Bring what youve got and learn the rest with us!
How you will do it
- Work on a team engaging in technical exploration innovation design and support of Nice Contact Center
- Enjoy technical discussions within the team proposing solutions and alternatives to solve incidents and service requests
- Build healthy relationships with our business partners
- Use advanced troubleshooting skills to troubleshoot root cause and remediate
- Make technology understandable to non-technology partners
- Be an inclusive supportive teammate
- Great English and Spanish communications skills
- This is a highly technical role it is not appropriate for project managers sales engineers or contact center supervisors/agents
What we look for
- 5 years experience in Contact Center Technology Design and Engineering
- 2-4 years experience with Nice CXone suite
- 5 years experience in troubleshooting contact center call flows
- Curiosity and an interest in problem solving
- Bachelors degree or equivalent experience
- Ability to communicate with a diverse audience in Spanish and English
- Ability to establish relationships with resources who report to different managers
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring continued employment or promotionin accordance withits commitment to labor equality and non-discrimination.
Required Experience:
Senior IC
Key Skills
- VMware
- Cloud Infrastructure
- React
- Redux
- AJAX
- Data Structures
- Maya
- Java
- backbone.js
- Operating Systems
- Oracle
- Distributed Systems
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
