Lead College Operations Program
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Why IIDE:
IIDE is Asias most trusted digital marketing institute offering government-recognised online offline and postgraduate programs. We empower students graduates and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.
About the Role:
As the Lead - College Operations (Under Graduate Programs) you
will oversee the delivery of IIDEs undergraduate programs in collaboration with esteemed
colleges in Mumbai & outside Mumbai. This role involves managing the end-to-end operations
of the courses ensuring seamless coordination between IIDE partner colleges and students
while enhancing the overall student experience. You will be instrumental in maintaining high
standards of program delivery student satisfaction and operational efficiency.
What Youll Do:
Program Oversight:
Supervise the seamless delivery of undergraduate programs ensuring all operational
milestones from onboarding to course completion are achieved with excellence.
Monitor the student lifecycle focusing on engagement retention and satisfaction to
uphold IIDEs reputation for excellence.
Track and improve key metrics including CSAT (Customer Satisfaction Score) and
NPS (Net Promoter Score) achieving high performance benchmarks.
College Collaboration:
Act as the key point of contact for partner colleges ensuring smooth coordination and
alignment on curriculum delivery infrastructure and certification processes.
Build strong relationships with college faculty and administration to ensure mutual goals
are met effectively.
Escalation and Issue Management:
Address and resolve escalations from students parents and college representatives
with efficiency and professionalism.
Monitor daily tasks and responsibilities of the team to ensure alignment with program
objectives.
Team Leadership:
Lead and mentor a team of 5- 8 professionals ensuring seamless operations and
promoting a culture of excellence and accountability.
Work closely with academic teams to allocate resources effectively ensuring faculty
schedules are optimized while managing costs.
Academic Event Management:
Plan and oversee events such as orientation guest lectures workshops and graduation
ceremonies ensuring successful execution and alignment with program objectives.
Ensure effective coordination with college representatives for all academic and
extracurricular activities.
Process and Operational Efficiency:
Define workflows and processes to ensure streamlined program delivery and optimal
outcomes for all stakeholders.
Leverage tools such as ticketing software to manage queries improve operational
efficiency and provide quick resolutions.
Data-Driven Insights:
Monitor and analyze attendance assignment submissions feedback and retention data
to identify improvement areas.
Use data-driven insights to implement strategies that enhance student success and
optimize program delivery.
Stakeholder Collaboration:
Partner with placement admissions and academic teams to ensure seamless
integration of efforts and alignment with program goals.
Support placement activities to achieve high placement rates and positive career
outcomes for students.
Career Development Assistance:
Assist students in resume building interview preparation and job search strategies.
Offer guidance to help students achieve their career aspirations.
Work with students to identify their strengths and interests.
Additional Duties:
Undertake other responsibilities as required within the scope of program management
as directed by senior leadership.
Who You Are:
Must-Have:
8 years of professional experience in a student-facing or program management role
preferably in education or ed-tech.
Proven leadership experience in managing teams of 5-8 members with a track record
of achieving collective goals.
Strong problem-solving and analytical skills with a focus on driving innovative solutions.
Exceptional communication and stakeholder management skills to handle diverse teams
and partners.
Positive attitude with the ability to thrive in high-pressure environments and deliver
exceptional results.
Should Have:
Understanding of NEP AICTE UGC norms.
Proficiency in using ticketing software and operational tools for efficient management
of queries and processes.
Experience in process optimization resource management and strategy implementation
to improve efficiency.
Nice to Have:
Certifications or training in education management leadership or process improvement.
Additional experience in managing academic partnerships or programs with external
stakeholders.
Compensation and Details:
Compensation: As per company standards
Experience: Minimum 8 years.
Age: 2935 years.
Required Skills:
Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.
Company Industry
IT Services and IT Consulting
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
