Senior Engineer (AWS, CloudWatch)

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

REQUIREMENTS:

Basic understanding of AWS infrastructure and services (e.g. EC2 RDS ALB S3 CloudWatch IAM).
Experience with application and infrastructure monitoring tools (e.g. CloudWatch AppDynamics New Relic Dynatrace Grafana).
Basic database knowledge and the ability to perform simple checks (e.g. MySQL PostgreSQL Oracle RDS).
Understanding of web applications APIs HTTP status codes and application errors.
Ability to perform log and metric analysis for initial troubleshooting.
Familiarity with ITSM tools for incident management (e.g. ServiceNow Jira Remedy).

RESPONSIBILITIES:

Provide Level 1 support for all client-facing applications and platforms ensuring SLAs are met.
Acknowledge log triage and respond to incoming incidents and alerts.
Perform initial troubleshooting by validating impact collecting logs/metrics and executing predefined runbook procedures.
Resolve known issues using documented processes and workarounds.
Escalate complex incidents to L2/L3 teams with complete diagnostic information and context.
Participate in major incident response bridges and provide real-time status updates.
Proactively monitor the health and performance of client-facing web/mobile applications APIs and integrated services.
Monitor AWS infrastructure (EC2 RDS ALB S3 CloudWatch) and databases for alerts and performance degradation.
Conduct routine application and service health checks.
Identify performance anomalies error patterns and network latency issues escalating as required.
Fine-tune monitoring alerts and thresholds to improve signal clarity and reduce noise.
Perform basic database operational checks (e.g. connectivity disk usage backup status).
Validate application functionality and user-reported issues at the L1 level.
Coordinate with application owners infrastructure teams and third-party vendors for issue resolution.
Maintain and update knowledge base articles runbooks and operational documentation.
Document recurring incidents known errors and effective workarounds.
Support root cause analysis (RCA) by providing detailed L1 observations and data.
Identify and suggest opportunities to improve monitoring alerting and operational processes.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Employment Type :

Full-time

REQUIREMENTS:Basic understanding of AWS infrastructure and services (e.g. EC2 RDS ALB S3 CloudWatch IAM).Experience with application and infrastructure monitoring tools (e.g. CloudWatch AppDynamics New Relic Dynatrace Grafana).Basic database knowledge and the ability to perform simple checks (e.g. M...

REQUIREMENTS:

Basic understanding of AWS infrastructure and services (e.g. EC2 RDS ALB S3 CloudWatch IAM).
Experience with application and infrastructure monitoring tools (e.g. CloudWatch AppDynamics New Relic Dynatrace Grafana).
Basic database knowledge and the ability to perform simple checks (e.g. MySQL PostgreSQL Oracle RDS).
Understanding of web applications APIs HTTP status codes and application errors.
Ability to perform log and metric analysis for initial troubleshooting.
Familiarity with ITSM tools for incident management (e.g. ServiceNow Jira Remedy).

RESPONSIBILITIES:

Provide Level 1 support for all client-facing applications and platforms ensuring SLAs are met.
Acknowledge log triage and respond to incoming incidents and alerts.
Perform initial troubleshooting by validating impact collecting logs/metrics and executing predefined runbook procedures.
Resolve known issues using documented processes and workarounds.
Escalate complex incidents to L2/L3 teams with complete diagnostic information and context.
Participate in major incident response bridges and provide real-time status updates.
Proactively monitor the health and performance of client-facing web/mobile applications APIs and integrated services.
Monitor AWS infrastructure (EC2 RDS ALB S3 CloudWatch) and databases for alerts and performance degradation.
Conduct routine application and service health checks.
Identify performance anomalies error patterns and network latency issues escalating as required.
Fine-tune monitoring alerts and thresholds to improve signal clarity and reduce noise.
Perform basic database operational checks (e.g. connectivity disk usage backup status).
Validate application functionality and user-reported issues at the L1 level.
Coordinate with application owners infrastructure teams and third-party vendors for issue resolution.
Maintain and update knowledge base articles runbooks and operational documentation.
Document recurring incidents known errors and effective workarounds.
Support root cause analysis (RCA) by providing detailed L1 observations and data.
Identify and suggest opportunities to improve monitoring alerting and operational processes.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Employment Type :

Full-time

Key Skills

APIs
C/C++
Computer Graphics
Go
React
Redux
Node.js
AWS
Library Services
Assembly
GraphQL
High Voltage

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About Company

Nagarro

Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more

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