Application Support Engineer- IBM WebSphere MQ & Message Broker Administration

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

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Job Summary

As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve Work on the Generic Requests Incidents Problem management and Change tickets. These include various types of object creation maintenance and deletion. Start and stop of various apps/services. Triaging issues. Providing logs/ various direct development and business user contacts with use clarification and guidance over Teams and email alerts for various issues like memory disk CPU Queue depth increasing etc. and act promptly to prevent incident. Triage the issue as needed and work on the and monitor dynatrace on ace/mq new issues and create and setup the required jobs for maintaining the server Tivoli Application Dashboards and Email alerts for development teamsUpgrade of MQ & ACE versions and fix pack installs as needed. Plan and work with the application teams for the timelines and renewal installation and management for both our own server certificates and application area with EA team and provide the needed support for the shared infrastructure server setup as needed which includes server procurement software installs and configuration load balancing and cluster setup security in the review of the architecture and data flow of the new projects/enhancements of the development teams where MQ / ACE is involved and provide suggestions as needed and ensuring MQ/ACE best practices are being and follow to closure for the go/software certification requests for the required Tools and Software related to MQ/ and test the POCs for the needed tools migrations or with IBM support by opening PMRs in development and outage support. Provide timely updates and logs as and add new VM and MQ/ACE servers as necessary and/or required by development Cache monitoring setup for the application team for P1 applications in ACE with EAI team setting up POC in cloud expectation: Role requires 24/5 support with shift rotations covering shifts A B and C.

As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve Work on the Generic Requests Incidents Problem management and Change tickets. T...

Key Skills

Splunk
Iis
SQL
.NET
Perl
Shell Scripting
Weblogic
Java
Sybase
Scripting
Oracle
Application Support

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Trigent Software Private Limited

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