Service Engineer

Pune - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.

In this role your responsibilities are:

Execute the service plan effectively

Handle installation/ startup of electric tools

Executing Annual service agreements

Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into QCM database

Resolve issues of the specified territory and also be carry out day to day functions of service related job

Ensure and meet the target response time

Provide customer training for better up time of the product

Co-ordinate with service sales team for proper execution of service plan

Guide/Assist service Engineers to perform duties effectively

Mange the key accounts directly and ensures customer satisfaction

Arrange for customer presentations to improve product life cycle

Co-ordinate with Project & Sales team for installation of machines allocated to service

Analyze the problems and guide the team accordingly

Ensure Safety Health and Environment compliance at on site workshop

Find out the red-flags and analyze the root cause for failures

Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts

To handle and administer various different techniques of service processes with regard to IMS

On site knowledge of Handheld Fixture spindle pneumatic software product QAT tools and accessories

Experience:

2-3 years of experience in Service and Maintenance in Motor vehicle or other industries.

Experience in servicing or maintenance of tools will be an added advantage.

Knowledge and skill to repair and install equipment on site.

Required PLC knowledge with automation field is must

Experience in handling DC tool will be added advantage.

Job Description: The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction. In this role your respon...