Crosby Firm Operations & Project Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Lead client projects at a boutique branding studio manage clients freelancers and timelines with confidence.
Up to $3500/month Full-time Fully Remote EST hours
Click here to watch the video from the Founder of CROSBY.
Im Victoria Crosby founder of CROSBY. Were a small senior team doing around $1M/year partnering with start-up companies in New York and San Francisco to build brands people actually notice. We work with a vetted network of top freelancers who are plugged into whats current in design and culture.
I care about clean design clear communication and shipping great work without drama. Clients come to us for brand strategy name discovery brand identity websites and creativity that feels fresh and thoughtful. If you like a lean team real ownership and talking directly with clients to make things happen youll fit right in.
Were looking for a Account/Project Manager. Youre the steady sharp low-ego operator who keeps projects moving communicates clearly with clients and leads freelancers with confidence. You understand creative work protect scope and know how to say this is out of scope nicely (and get it approved).
What sets you apart: Youre financially savvy and have the capacity to understand the bottom line and the know-how to drive it (training provided). Youre also looking for an opportunity to grow. For the right person this role offers the potential to develop into a leadership position eventually managing the day-to-day operations of the firm.
Manage projects from kickoff to delivery
Lead client and talent onboarding and run regular client calls
Be the main client point of contact and build strong relationships that you get to build on
Coordinate the creative team and align deliverables with the brief and timelines
Maintain project tools and systems (docs trackers assets comms)
Support proposals and ramp-ups for new engagements
Solve blockers fast and keep momentum across teams
Hold the line on scope and standards with both talent and clients
Build and maintain project budgets within company templates
Maintain our black book (vetted freelancer roster) and staff projects
Turn completed projects into concise case studies using our templates
Assist with off-season marketing tasks when needed
Working Hours : Full-time working 6:00am-2:00pm EST (12:00-8:00pm SAST) with occasional flexibility during busy periods.
Requirements
To excel in this role you need:
Agency or studio experience (creative/branding environment preferred)
Strong project management and organization skills (multi-project juggling)
Client-facing communication skills (calls updates scope/change notes)
Creative industry fluency (you get design quality and brand fundamentals)
Proficiency with core digital tools (Google Workspace Slack Dropbox)
Budgeting and negotiation skills for change orders and profitability
Brownie points
Experience with high-profile or senior-level clients
Branding agency background specifically
Leading distributed freelance teams across time zones
Hands-on experience creating short case studies from finished work
Familiarity with SOWs/estimations and change-order processes
Ideal fit
Youre calm under pressure emotionally intelligent and growth-minded. You keep standards high stay organized and communicate directly but kindly. You enjoy design can read a brief and spot scope creep and youre comfortable guiding clients and freelancers to decisions. Low ego sharp and steady.
Benefits
Whats in it for you
Up to $3500 USD/month
Full-time fully remote EST-aligned hours
1015 days paid holiday per year
Paid 5 sick days
End-of-year bonus based on company performance
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
Please note: Only candidates from South Africa are able to apply for this position.
This is our typical hiring process - occasionally it may include extra steps.
For this role JobRack is partnering with CROSBY to find their next hire. Well handle all the screening and testing so they see only the best-fit candidates - like you!
How to shine
Read the role details carefully.
Submit a thoughtful high-quality application.
Stay responsive - well keep you updated at every stage.
Important notes
Apply only through JobRack; please dont contact the company directly.
We expect a respectful hiring experience - any disrespect means instant disqualification.
This is a full-time primary role (no freelancing or second jobs).
New to remote work
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Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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