Customer Service Coordinator Contract
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join us in building Careers and shaping Experiences Beyond the Box
About Us
At Atlantic Packaging every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (OntarioQuebecand United States)werecommitted to sustainability customerexcellenceand community impact. Since 1945wevesupported local jobs and built a legacy of trust with our clients and team members. At Atlantic your ideas matter your growth issupportedand your work makes a real impact.
**The role is a 12 month maternity coverage
The Opportunity
We are seekingCustomer Service Coordinatorfor to theâCustomer ServiceManager theâCustomer Service Coordinator plans and coordinates the delivery of our corrugated products and services. Building andmaintainingrelationships with customers is critical. Working to continuously improve the level of service by ensuring our customers requirements and organisational service targets are met. This role involves level of project management requires order creation status review and closing validation. Involvement with invoicing; liaison between key departments and team members and problem solving. Expected excellent communication skills be able to multitask and have a strong customer service orientation.
Whatyoulldo
Client Management:
- Managing several client portfolios includes order entry status updates or tracking of open orders order closure tasks customreportingand cadence activity.
- Specification / SKU maintenance;validatingupdatingand controlling revisions / version and production routing options.
- Communication skills verbally and written including email etiquetterequired.
- Client Inquiries
- Intercompany Inquiries
- Expediting Orders
- Management and interaction with client portals and / or other middle-ware programs EDI etc.
- Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma credit or order holdsetc).
Project Management:
- Working with Salesregardingactivities towards new account activation and onboarding. Includes credit approval status and advocation.
- Follow up activitiesrequiredtowards project development status includes design estimating and graphics approval. Includes colour / brand management fly sheet execution and spec completion in MIS system.
- RFQ Process validationrequiredbefore release of order to production spec review against quotation.
- Understanding and application of unique requirements; C of C FSC GMP or other Food Safety order validation
Finance Support:
- Providing support for price increases and other financial obligations clientsare required tofollow either by contract or other agreement.
- Working with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systems.
Quality Review:
- Assistwith non-conformance investigationcorrectiveand preventative actions.
- Assistwith communicating quality expectations of clients when needed as part of the onboarding or continual management of the client account.
Experience
- 3yearsproven experience in customer service proven to be customer oriented.
- Strong communicationskillsbothverbal and written.
- Strong attention to detail and accuracy.
- Ability to work cross-functionally and communicate effectively with various teams.
- Generalproficiencycomputer skills Microsoft products; Outlook Word Excel.
- General analytical and problem-solving skills.
- Self starterbut also able to work within a team setting.
What We Offer
- Comprehensive health dental and vision coverage (dependents included)
- Teamwork-focused culture with sustainability initiatives and social events
- A culture of appreciation through a point-based recognition
- Opportunities for advancement and internal movement
- Educationassistancefor continuous skill development
- Academic scholarships for employees children
- Safety equipment and PPE support program
Inclusion and Accessibility
Atlantic Packaging is committed to fostering an inclusiveaccessibleand respectful environment for all candidates. If you require accommodation during the hiring process please contact our Talent Acquisition teamwerehere to support you.
Wesincerely thankall applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested only those selected for an interview will be contacted.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Atlantic Packaging Products provides sustainable packaging solutions and co-packing services to customers across North America. Visit us to learn more!
