Customer Experience Executive
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Job Location:
Yearly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Experience Executive Retail
Department: Retail Operations / Customer Experience
Location: Mumbai
Industry: Retail / Lifestyle / FMCG / Luxury (as applicable)
Looking for Mumbai Based Candidates only
How to Apply:
Interested candidates can share their updated CVs at:
WhatsApp:
Job Summary:
The Customer Experience Executive is responsible for delivering exceptional in-store customer service ensuring a positive shopping experience and building strong relationships with customers to enhance brand loyalty and drive sales.
Key Responsibilities:
- Greet customers warmly and understand their needs
- Provide accurate product information and assist customers in making purchase decisions
- Ensure high levels of customer satisfaction through excellent service
- Handle customer queries complaints and feedback professionally
- Maintain store appearance visual merchandising and cleanliness standards
- Coordinate with the sales and operations team to ensure smooth store functioning
- Process billing returns and exchanges as per company policies
- Capture customer details and feedback for CRM purposes
- Achieve individual and store-level service and experience targets
Eligibility & Skills:
- Graduate Mandatory
- 17 years of experience in retail customer service or hospitality
- Excellent communication and interpersonal skills
- Customer-focused attitude with problem-solving ability
- Well-groomed and presentable personality
- Basic knowledge of POS systems and MS Office
- Ability to work in shifts weekends and holidays
CTC / Salary:
As per industry standards and experience
Required Experience:
Junior IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, ... View more
