Sr Asst, Inside Sales

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Job Title: Sr Assistant Inside Sales

Years of experience: 3-6 Years

On a typical day you will:

• Answering customer inquiries from different sources
• Compiling a daily list of sales leads Delegating leads to sales department. Providing sales data and guides to the sales department
• Recording all sales details in an application
• Creating and processing orders in a timely manner processing requests for rush orders.
• Reviewing orders and customer requests to ensure customer satisfaction
• Mailbox management and clearing all email within 24 hrs
• Generate Renewal letters from the system and submit the same to customers 2 months in advance
• Negotiate and convince customers for renewal with a hike in price
• Create revised proposals and send it to customer
• Work with service team to rectify service-related issues and follow up until resolution
• Regular follow up with customers for renewal acceptance and payments
• Updating KYC details in system
• Uploading POs and acceptance documents in the system
• Submit invoices to customers and follow up for payment
• Ensure to receive the payment from customer and work with finance team to clear the transaction

What you will need to be successful:

• A bachelors or associate degree is must
• 3 years of experience in inside sales or customer support (Voice)
• Experience in administration high volume office work is advantageous
• Candidates should have call experience
• Strong analytical organizational & time management skills
• Excellent teamwork motivational interpersonal communication and customer service skills
• Proficiency in English Hindi Kanada Tamil Telugu & Bengali languages

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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