Lead Consultant SCCM Infra Support and Deployment

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Lead Consultant - SCCM Infra Support and Deployment

Responsibilities
Customer Support/Success engineer would be involved in delivering and supporting technical solution for organizations VDI components and Azure.
Maintain corporate standard PC/Mac/Laptop images
Prepare install and support Windows and Mac OS systems
Troubleshooting of complex incidents or those that simply need desk side assistance
To create and update in-house documentation for the IT Service Desk
Liaise with other IT teams regarding incidents requiring multiple discipline involvement
Understand and comply with licensing requirements for software installed
Understand and adhere to all elements of technical standards and security policy Understand and adhere to all elements of change management process
Maintain an understanding of business direction and technical strategy; providing advice and guidance to influence this where appropriate
Thorough knowledge of and compliance with procedures and standards
Microsoft Endpoint Management - Responsible for device management maintaining the Intune/Autopilot environment OSD creation/maintenance application packaging/deployment Windows patching hardware specs etc.
Administer integrate and co-management (Intune-SCCM)
Device Management - JAMF and Intune MDM
Knowledge of SCCM Server upgrades setting up remote SCCM Distribution points and be able to manage service point to provide policy and download content
Provide engineering software programming and scripting to support the release of new business applications functionality by deploying automatic installation packages
Provide the application packages and feature updates to testing team for User Acceptance tests performing
Retrieve the tested packages and feature updates for further deployment
Provide application packaging services including releasing system software and applications into production retiring applications and system software and the handling of exceptions
Assure at a global level the software patches and features updates deployment
Coordinate Software deployments
Conduct the deployment reviews and share results with customer
Monitor the deployment issues and report on the deployment process
Ensure SCCM client maintenance is running on the workstations
Support respond- to and resolve ad- hoc questions and issues from application owners software developers and application package requestors and provide timely responses and solutions
Be responsible for the full day- to- day operation of the application packaging services including supporting software for use in Client environment and ensuring that only single versions of software are in use
Report to client on the application packaging services activity and highlight any issues that require intervention
Strong communication skills

Qualifications we seek in you!
Minimum Qualifications

Graduate in any stream
Planning and implementation of SCCM Patch management
Good documentation skills to document processes to be published as service manuals.
Knowledge and experience of supporting CAD and/or Adobe software
Excellent working knowledge and experience with the Microsoft Office suite - Office 2013 and/or M365
Desktop networking issues and diagnostics (TCP/IP/DNS etc)
A general understanding of network technologies VPN remote access solutions Terminal Servers & virus protection tools (Symantec)
Strong interpersonal skills and the ability to effectively communicate with a wide variety of people at all levels
Excellent written and verbal communication skills articulate and diplomatic manner
Resilient to cope with conflicting demands and able to prioritize duties and work under pressure
Able to demonstrate initiative and a proactive approach to daily tasks
Able to work independently and as part of an effective team
Methodical accurate and consistent attention to detail
Ability to demonstrate a high degree of flexibility including shift and out of hours working
Excellent organizational skills
Able to manage sensitive and sometimes confidential information
Self-motivated and able to take responsibility
Able to manage and prioritize tasks and time efficiently
Flexible attitude
High level of technical awareness with PCs Macs Laptops and remote working
Excellent working knowledge and experience with Microsoft Operating Systems including Windows 7810
Excellent working knowledge of the following within SCCM 2016
Createimport applications and packages within SCCM
Create application task sequences
Troubleshoot application delivery issues
Application delivery planningimplementation

OSD Creation and delivery via SCCM 2016
Task sequencing building and troubleshooting
HW Driver import and troubleshooting
User State Migration
UDI splash screen building
Application delivery at build time
WIM Build and Capture creationtroubleshooting
MDT
Windows 7 8 and 10 Deployment experience
Security Patch management with SCCM 2016
Windows Updates

Preferred Qualifications/ Skills

Planning and implementation of SCCM Patch management
Good documentation skills to document processes to be published as service manuals.
Excellent working knowledge and experience with the Microsoft Office suite - Office 2013 and/or M365
Desktop networking issues and diagnostics (TCP/IP/DNS etc)
A general understanding of network technologies VPN remote access solutions Terminal Servers & virus protection tools (Symantec)

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.