Transition Manager
Share
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Areas of Responsibilities:
Transition Management: - Post-Contract Phase
Gain an in-depth understanding of Client requirements expectations (SLAs performance parameters
etc.) standards and procedures and help establish exit (gating) criterion for the transition phases
Setup the transition/project management track & report governance of all transitions supported in line
with the agreed transition methodology framework and tools
Track scope changes and raise relevant CR's
Understand the contractual requirements from both client and Cognizant perspective
Help transition lead formulate strategies and plans for setting up a transition environment following a
RFP win
Remind PM towards commercial transition project milestones (if any) and ensure that invoices are
raised by the project manager with reference to these dates and/or on completion of deliverables
Review the outcome of the Transition deliverables to determine any corrective actions that could be
taken to improve future delivery in terms of cost quality and client satisfaction
Establish communication plan & ensure it is followed (both internal & external)
Monitor evaluate & report risks during each phase of transition Pre-Contract Phase
Support RFP/RFIs and client visits
Transition Management: - Post-Contract Phase
Gain an in-depth understanding of Client requirements expectations (SLAs performance parameters
etc.) standards and procedures and help establish exit (gating) criterion for the transition phases
Setup the transition/project management track & report governance of all transitions supported in line
with the agreed transition methodology framework and tools
Track scope changes and raise relevant CR's
Understand the contractual requirements from both client and Cognizant perspective
Help transition lead formulate strategies and plans for setting up a transition environment following a
RFP win
Remind PM towards commercial transition project milestones (if any) and ensure that invoices are
raised by the project manager with reference to these dates and/or on completion of deliverables
Review the outcome of the Transition deliverables to determine any corrective actions that could be
taken to improve future delivery in terms of cost quality and client satisfaction
Establish communication plan & ensure it is followed (both internal & external)
Monitor evaluate & report risks during each phase of transition Pre-Contract Phase
Support RFP/RFIs and client visits
Delivery Support:
Help the transition manager Implement the change management plan
Work with the delivery team and handhold them to ensure that there is a smooth transition into the
steady state
Help the transition manager Implement the change management plan
Work with the delivery team and handhold them to ensure that there is a smooth transition into the
steady state
Governance:
Raise relevant CRs as part of the post contract due diligence process
Drive escalation processes for resource issues delayed project phases such as non-progress of KT
missed deadlines and other planning issues
Responsible for timely resolution of escalated issues and implementing appropriate corrective actions
Ensure Transition processes in line with the transition methodology (managing risk governance quality
assurance issue resolution reporting)
Ensure Transition is within time and budget and meet the required level of quality
Raise relevant CRs as part of the post contract due diligence process
Drive escalation processes for resource issues delayed project phases such as non-progress of KT
missed deadlines and other planning issues
Responsible for timely resolution of escalated issues and implementing appropriate corrective actions
Ensure Transition processes in line with the transition methodology (managing risk governance quality
assurance issue resolution reporting)
Ensure Transition is within time and budget and meet the required level of quality
Knowledge Transition:
Plan and facilitate KT sessions during the Acquisition period and report progress to the Client
Transition Management team
Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary
Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose
unique staffing solutions
Conduct and participate in risk audits propose and implement mitigation plans for KTs that are hostile
or that which are inadequate
Ensure the team adhere to the Transition plan and KT process frameworks
Plan and facilitate KT sessions during the Acquisition period and report progress to the Client
Transition Management team
Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary
Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose
unique staffing solutions
Conduct and participate in risk audits propose and implement mitigation plans for KTs that are hostile
or that which are inadequate
Ensure the team adhere to the Transition plan and KT process frameworks
Sales Support:
Work as part of the RFP team for any new or existing account and be responsible for the Transition
Plan
Work as part of the RFP team for any new or existing account and be responsible for the Transition
Plan
People Management:
Guide Transition Analysts/Members if any
Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"
Guide Transition Analysts/Members if any
Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
