Liaison Support Coordinator

Duluth, MN - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary:

The Liaison Support Coordinator manages ticket escalations including late responses large project issues false emergencies ticket quality and ensures accurate routing documentation and follow-up. This Liaison Support position collaborates with the Liaison team assists with large project escalations provides research on regulatory and procedural matters and participates in outreach and training. This position will also manage a variety of initiatives within the Liaison group.

Key Responsibilities

Handle high-volume calls and route inquiries appropriately.
Educate stakeholders on laws policies and procedures.
Troubleshoot issues and manage escalations (late responses large project issues false emergencies ticket quality).
Assign escalations to liaisons by region and availability.
Document liaison support activities and maintain the liaison support calendar.
Assist with system/module expertise and member support.
Other duties as assigned.

Qualifications

Strong communication customer service and organizational skills
Proficiency with technology and Microsoft Office
Ability to manage multiple priorities in a fast-paced environment
Knowledge of GUFPA HV Safety Act GPSC rules and Georgia 811 procedures (or willingness to learn)

POSITION TYPE AND TRAVEL

This is a full-time position. Days and hours of work are Monday through Friday generally during normal business hours.
May require some occasional travel during normal business hours.

Physical Requirements

Ability to sit stand and walk for extended periods of time
Ability to sit stand walk and perform repetitive motions; lift up to 40 lbs.

Required Experience:

Senior IC

Position Summary:The Liaison Support Coordinator manages ticket escalations including late responses large project issues false emergencies ticket quality and ensures accurate routing documentation and follow-up. This Liaison Support position collaborates with the Liaison team assists with large pro...