Network Voice

Trigent Software Private Limited

Job Location:

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

As an Application Support Engineer you will act as a software detective providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems analyzing system performance and ensuring seamless operation of communication and collaboration tools. You will engage with users to understand their challenges and work towards effective solutions all while maintaining a proactive approach to system management and support. Roles & Responsibilities: -Design configure deploy and maintain Cisco IP Telephony solutions (CUCM Unity Expressway etc.).-Administer and support Genesys Contact Center solutions (Cloud or On-Prem).-Collaborate with global vendors and internal stakeholders to ensure seamless communication services across regions.-Monitor troubleshoot and resolve complex telephony and contact center issues.-Oversee integration between telephony systems and other enterprise applications (e.g. CRMs ticketing systems).-Support and manage video conferencing platforms (Cisco Webex Zoom Microsoft Teams Rooms etc.).-Ensure systems are compliant with company security policies and telecom regulations.-Participate in telecom transformation projects migrations and global rollouts.-Create and maintain documentation for system configurations procedures and processes.-Provide technical leadership in vendor evaluations and solution architecture. Professional & Technical Skills: - Hands-on experience with Cisco IP Telephony (CUCM Unity IM&P Expressway UCCX).-Proven experience with Genesys Contact Center platforms (PureCloud PureEngage Cloud CX etc.).-Strong understanding of SIP VoIP QoS network protocols and telecom infrastructure.-Experience working with global telecom and conferencing vendors.-Familiarity with video conferencing systems (Cisco Webex Zoom Polycom Microsoft Teams).-Excellent problem-solving and analytical skills.-Strong communication and stakeholder management abilities.-Comfortable working in a fast-paced multi-vendor international environment. Additional Information:- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required.