Engineering Manager Global Voice | India

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

About Five9

Five9 is a leading provider of intelligent cloud contact center software bringing the power of cloud innovation to customer experiences worldwide. We are driven by a team-first culture rooted in our core valuesinnovation inclusivity and customer obsession. At Five9 we empower employees to be their authentic selves while building technology that delivers joy to both customers and agents.

Role Overview

We are looking for an experienced Engineering Manager to join our Global Voice Engineering this role you will be a key engineering leader in India responsible for building and leading a high-performing team that owns mission-critical real-time voice services and features. You will collaborate closely with global engineering product and operations teams to deliver scalable high-quality voice solutions at a regular release cadence.

Key Responsibilities

Build lead and grow the India-based Voice Engineering team for Five9
Hire mentor and develop top engineering talent while fostering a culture of technical excellence and ownership
Partner with global engineering teams to deliver features and improvements on a predictable high-quality release cadence
Plan and prioritize work estimate timelines and ensure execution against commitments
Lead research and development initiatives to identify new technologies architectures and process improvements; incubate ideas and drive global adoption
Collaborate cross-functionally with Product Management Operations and other Engineering teams to align on goals and execution
Clearly distill and communicate complex technical concepts to diverse audiences including senior leadership and non-technical stakeholders
Ensure engineering best practices around scalability reliability performance and continuous delivery

Required Qualifications

Bachelors degree in Computer Science Software Engineering or a related field
3 years of people management experience managing teams of 4 engineers
5 years of hands-on experience building real-time voice systems using C
Proven ability to recruit inspire and develop strong engineering teams while earning trust and respect
Demonstrated track record of delivering scalable high-quality systems in a continuous delivery environment
Solid understanding of modern software development best practices including Agile methodologies and CI/CD pipelines

Preferred Qualifications

Strong domain expertise in real-time communications including SIP/SDP RTP and ASR/TTS integrations with emphasis on call control
Proficiency in modern C (C17 or later)
Experience designing and building distributed systems and distributed state machines
Hands-on experience with public cloud platforms such as AWS GCP or Azure

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...