Cusotmer support Non voice (Chennai and Coimbatore)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
| Senior Process Executive Contact Center (Voice Chat & Email) |
| Location: Chennai & Coimbatore |
| Employment Type: Full Time 24/7 Rotational Shifts Work from Office |
| Designation: Senior Process Executive |
| Role Overview |
| The Senior Process Executive Service Delivery (IOA) will be responsible for delivering high-quality customer support across inbound and outbound voice chat and email channels. The role requires strong communication skills customer-centric behavior and adherence to Cognizant compliance and service delivery standards in a 24/7 environment. |
| Key Responsibilities |
- Handle incoming and outgoing customer interactions via voice chat and email. - Resolve customer queries accurately within defined SLAs. - Document interactions correctly in CRM/ticketing systems. - Adhere to schedule quality standards and information security policies. - Meet individual and team performance benchmarks defined by the process. - Participate in training calibrations and continuous improvement initiatives. |
| Required Experience & Skills |
| 14 years of experience in Contact Center / BPO operations |
| Shift Requirements |
| Willingness to work 24/7 rotational shifts including night shifts weekends and holidays. Work From Office |
Required Skills:
Senior Process Executive Contact Center (Voice Chat & Email) Location: Chennai & Coimbatore Employment Type: Full Time 24/7 Rotational Shifts Work from Office Designation: Senior Process Executive Role Overview The Senior Process Executive Service Delivery (IOA) will be responsible for delivering high-quality customer support across inbound and outbound voice chat and email channels. The role requires strong communication skills customer-centric behavior and adherence to Cognizant compliance and service delivery standards in a 24/7 environment. Key Responsibilities - Handle incoming and outgoing customer interactions via voice chat and email. - Resolve customer queries accurately within defined SLAs. - Document interactions correctly in CRM/ticketing systems. - Adhere to schedule quality standards and information security policies. - Meet individual and team performance benchmarks defined by the process. - Participate in training calibrations and continuous improvement initiatives. Required Experience & Skills 14 years of experience in Contact Center / BPO operations Shift Requirements Willingness to work 24/7 rotational shifts including night shifts weekends and holidays. Work From Office
Required Education:
Graduate
Company Industry
IT Services and IT Consulting
Key Skills
- Accounts Receivable
- Apache
- Conveyancing Paralegal
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- HR Recruitment
