Service Project Manager 3
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Description:
Role Overview
Position: Service Project Manager (Contract)
Reason for Role: Additional resource to support SAP transition from P40 to P58 under the Pinnacle project. Focus on mitigating customer impact during cutover for online services (Team Play Fleet e-commerce platform).
Key Responsibilities:
Back-end support for online tools and customer-facing activities.
Assist with portal registration SAP connectivity/data issues and customer onboarding.
Respond to customer surveys help navigate websites and possibly conduct product demos.
Work Details
Location: Cary office (Hybrid 3 days onsite 2 remote)
Travel: None
Work Hours: 8 AM 5 PM Monday Friday
Start Date: Target January 19 2026 or sooner
Interview Process: Two rounds (initial virtual onsite) possibly a third for senior approval
Candidate Profile
Experience: Entry-level (0 5 years). Training will be provided.
Education: Preferably associate or bachelor s degree.
Must-Have Skills:
Digital skill set (comfortable with technology online services).
Customer-facing communication (written and verbal).
Ability to lead small product demos.
Nice-to-Have:
SAP experience e-commerce/marketing background interest in healthcare.
Compensation
Pay Rate: Start at $30/hour
About the Role
We are seeking a customer-focused tech-savvy professional to join our team on a temporary basis to drive successful adoption of our customer-facing digital platforms primarily our next-generation customer portal and our existing e-commerce parts-ordering platform.
This role will act as the frontline digital concierge for new and existing customers removing registration and access friction delivering live demos and representing all online services with professionalism and enthusiasm.
Key Responsibilities
Proactively reach out to customers (via phone email and video calls) who have started but not completed registration on our customer portal or the e-commerce platform.
Troubleshoot and resolve registration login and browser-related issues in real time.
Conduct 1:1 and small-group live demos of our customer portal and the e-commerce platform (via Teams or similar).
Guide customers through initial setup account configuration and first-time part ordering or service requests.
Document common obstacles and feedback; collaborate with product engineering and support teams to eliminate recurring issues.
Create and maintain lightweight self-help resources (short video tutorials FAQ updates step-by-step guides) based on real customer pain points.
Serve as the voice of the customer for our customer portal during and synching with the team.
Track and report key onboarding metrics (registration completion rate time-to-first-order demo-to-activation rate OSAT from supported customers).
Required Skills & Experience
2 years in customer success technical support onboarding or sales engineering roles (SaaS or e-commerce experience strongly preferred).
Proven ability to explain technical concepts to non-technical users in a clear patient and confident manner.
Hands-on experience troubleshooting web applications (browsers cookies cache SSO MFA permissions etc.).
Comfortable delivering live product demos and training sessions over video conferencing tools.
Excellent written and verbal communication skills you will write customer emails and lightweight documentation daily.
Strong organizational skills and attention to detail; able to manage 20 30 customer interactions per day while maintaining quality.
Key Attributes
Empathetic problem-solver who genuinely enjoys helping people succeed with new technology.
Self-starter who thrives in a fast-moving ambiguous environment (this is a brand-new platform rollout).
Team player willing to jump on whatever is needed to make the customer experience excellent.
Details
Duration: 6 12 months (with potential to extend or convert based on business need)
Full-time (40 hours/week)
Remote-friendly
Position: Service Project Manager (Contract)
Reason for Role: Additional resource to support SAP transition from P40 to P58 under the Pinnacle project. Focus on mitigating customer impact during cutover for online services (Team Play Fleet e-commerce platform).
Key Responsibilities:
Back-end support for online tools and customer-facing activities.
Assist with portal registration SAP connectivity/data issues and customer onboarding.
Respond to customer surveys help navigate websites and possibly conduct product demos.
Work Details
Location: Cary office (Hybrid 3 days onsite 2 remote)
Travel: None
Work Hours: 8 AM 5 PM Monday Friday
Start Date: Target January 19 2026 or sooner
Interview Process: Two rounds (initial virtual onsite) possibly a third for senior approval
Candidate Profile
Experience: Entry-level (0 5 years). Training will be provided.
Education: Preferably associate or bachelor s degree.
Must-Have Skills:
Digital skill set (comfortable with technology online services).
Customer-facing communication (written and verbal).
Ability to lead small product demos.
Nice-to-Have:
SAP experience e-commerce/marketing background interest in healthcare.
Compensation
Pay Rate: Start at $30/hour
About the Role
We are seeking a customer-focused tech-savvy professional to join our team on a temporary basis to drive successful adoption of our customer-facing digital platforms primarily our next-generation customer portal and our existing e-commerce parts-ordering platform.
This role will act as the frontline digital concierge for new and existing customers removing registration and access friction delivering live demos and representing all online services with professionalism and enthusiasm.
Key Responsibilities
Proactively reach out to customers (via phone email and video calls) who have started but not completed registration on our customer portal or the e-commerce platform.
Troubleshoot and resolve registration login and browser-related issues in real time.
Conduct 1:1 and small-group live demos of our customer portal and the e-commerce platform (via Teams or similar).
Guide customers through initial setup account configuration and first-time part ordering or service requests.
Document common obstacles and feedback; collaborate with product engineering and support teams to eliminate recurring issues.
Create and maintain lightweight self-help resources (short video tutorials FAQ updates step-by-step guides) based on real customer pain points.
Serve as the voice of the customer for our customer portal during and synching with the team.
Track and report key onboarding metrics (registration completion rate time-to-first-order demo-to-activation rate OSAT from supported customers).
Required Skills & Experience
2 years in customer success technical support onboarding or sales engineering roles (SaaS or e-commerce experience strongly preferred).
Proven ability to explain technical concepts to non-technical users in a clear patient and confident manner.
Hands-on experience troubleshooting web applications (browsers cookies cache SSO MFA permissions etc.).
Comfortable delivering live product demos and training sessions over video conferencing tools.
Excellent written and verbal communication skills you will write customer emails and lightweight documentation daily.
Strong organizational skills and attention to detail; able to manage 20 30 customer interactions per day while maintaining quality.
Key Attributes
Empathetic problem-solver who genuinely enjoys helping people succeed with new technology.
Self-starter who thrives in a fast-moving ambiguous environment (this is a brand-new platform rollout).
Team player willing to jump on whatever is needed to make the customer experience excellent.
Details
Duration: 6 12 months (with potential to extend or convert based on business need)
Full-time (40 hours/week)
Remote-friendly
Additional Details
- Geographic Min and Max Pay Rates : Service Project Manager 1NCMin Pay: $33.69 / Max Pay Rate: $45.67
- Does this worker qualify for overtime : Yes
- Scorecard Category : Professional
- Commercial Title : (No Value)
- Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
- Is this position for a pre-identified (PAYROLLED) candidate : RECRUITED
- If this is a pre-identified (PAYROLLED) candidate please see note below and provide the following: : Name: Email Address: Phone Number: Pay Rate: Please also attach the pre-identified candidates resume
- Will this contingent worker require a computer or systems access or utilize a timeclock : Yes
- Time System : NA - Time is not tracked in any system
- Timeclock/Shift : Fieldglass1
- Enter Shift Start and End Time : 8:00-17:00
- Is there potential for this to convert to a full time position : Yes
- Non-Employee Class : Temporary Agency Worker
- Will the worker be required to travel for Siemens : No
- Is there potential for this assignment to be extended beyond 13 weeks : Yes
- Type of assignment : Full-time
- Will this position require a DEA background check clearance : No
- Healthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start not applicable in the following states: Alabama Florida Iowa Kansas Montana North Dakota Tennessee Texas and Utah. States subject to change
| Qualification | Assessment |
|---|---|
| Must Have | |
| Admin | |
CCWSCSVCC | No |
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
