Contract Management (Debt Collection) with French

The activities of the Debt Collection Back Office team member are various and includes:

Full coverage of client contract back office journey for  collection service contracts (no client contact).

Maintenance of contract/client master data and processing incl. analysis/uploading of data tables

User account creation in the different tools and online services depending on the product

Partially Invoicing related topics depending on the level of integration

• Manage reconciliation policy issuance processing of all types of customer requests and updating/billing of customer accounts after product/service installation

Handle customer or intermediary requests/difficulties in collaboration with direct sales or account management

• Provide service to external and internal teams:
  • Produce contractual documents
  • Perform all tasks that enable policies to be properly managed from an IT contractual and billing perspective
  • Handle all incoming internal requests from commercial teams risk teams and other departments as required
• Follow-up and Support:
  • Perform daily settlement monitoring and incident management and implement corrective actions
  • Provide a high level of support to external clients gathering relevant information developing solutions and communicating effectively with all stakeholders
• Process and control :
  • Identify and implement process changes that generate workflow efficiencies and productivity gains
  • Ensure that all required information is captured in group or local tools as appropriate
  • Contribute to local and group reporting providing accurate and timely data
• Risk and compliance:
  • Adhere to compliance standards set by Coface and external regulators
  • Adhere to and comply with IT security policies at all times

Qualifications :

Skills:

• Sense of initiative and excellent time- and self-management
• Flexible way of working and willingness to operate within a team
• Stress-resistance and professional relationship with clients
• Service- and solution oriented
• Transparent working method
• Good oral and written expression and comprehension in all required languages
• Fast Knowledge Transfer and Steep Learning curve
• Knowledge of commercial back office processes is a plus
• General knowledge in book-keeping is a plus

Languages:

• Fluent in French (B2-C1)
• Fluent in English (B2)

IT:

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software applications and systems different from product to product
• Professional  Microsoft Office skills esp. MS Excel and MS Word

Education:

• Bachelors Degree in Business Accounting or other relevant field

Experience:

• Graduated or first practical experiences on the job in a comparable role
• Experience in credit insurance information/collection/banking business is a plus

Additional Information :

WE OFFER YOU:

• Competitive remuneration
• Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
• Possibility to gain expertise in business information services trade credit insurance and finance
• Flexibility to work in a hybrid mode blending remote and on-site work

Remote Work :

No

Employment Type :

Full-time