Workforce Management Specialist

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

What youll be doing:

As a Workforce Management Specialist youll play a key role in designing and managing schedules that balance operational efficiency with employee satisfaction. Youll collaborate with the WFM Lead and international teams to ensure accurate forecasting compliance and continuous improvement.

Day-to-day in this role youll:

• Create and maintain schedules aligned with demand forecasts SLA requirements and employee preferences
• Manage time-off requests planned absences and shrinkage with standardized processes
• Build and fine-tune mid-term forecasting models to match staffing needs
• Analyze key workforce metrics such as adherence and occupancy for continuous improvement
• Collaborate with international teams to harmonize scheduling practices
• Maintain strong communication with agents and leadership to enhance agent experience

Our humble expectations:

• At least 1 year of experience in contact center workforce management especially scheduling
• Proficient in WFM tools like NICE Verint Aspect Calabrio or Assembled
• Advanced Excel skills and a detail-oriented approach to planning
• Strong analytical skills to translate data into actionable insights
• Clear communicator able to present complex ideas simply
• Comfortable collaborating with cross-functional and multicultural teams

What we offer:

• Bookster (Online Library Subscription)
• Meal Vouchers
• Medical Subscription
• Wellness Allowance
• Wolt Credits
• Employee Assistance Program (EAP)

Next steps:

If this sounds like the perfect fit for you we cant wait to get to know you. Apply now and lets shape the future of workforce planning together.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.