Customer Contract Officer with Polish
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required transfers call or promptly notifies responsible party for resolution;
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;
Develops and maintains knowledge of customer and customer specific business environment;
Develops and maintains an understanding of customer Service Level Agreements and departments key performance requirements;
Develops and maintains product knowledge industry knowledge and business and professional skills by participating in on-the-job training and classroom training;
Develops and maintains knowledge of order entry incident management and knowledge management tools client information systems and service desk procedures;
Seeks opportunities to improve knowledge skills and performance by reviewing knowledge base content practicing skills and being receptive to coaching and constructive feedback;
The role also involves voice support including handling inbound calls.
Key Skills
- Computer Hardware
- Corporate Paralegal
- CNC
- Lab Technology
- Air Pressure Handling
About Company
Since 1998 weve been active in the Human Resources consulting market providing regional coverage across four key areas of expertise: recruitment and selection personnel leasing assessment centers and consultancy. As leaders in Transylvania weve expanded our reach to embrace a culture ... View more
