IT Service Specialist

At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If youre looking for a challenge and meaningful role youre in the right place.

Dow (NYSE: DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting.

About you and this role

Dow has an exciting opportunity for an IT Service Specialist located in Midland MI or Houston TX.

This role:

• Designs develops and supports solutions and processes to meet business needs and requirements.
• Works in a business process enabling or implementation team and applies general knowledge of Information Systems which is typically developed through formal education.
• Leads several IT analysts through requirements and solutioning.

In this role you will require conceptual knowledge of theories practices and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding.

It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines.

Key Responsibilities:

• Manage services balancing customer requirements with affordability strategy and technology trends.
• Build trusted relationships with service stakeholders and drive adoption of services.
• Develop new services to meet business needs and define deployment strategies.
• Ensure security compliance in partnership with Information Security.
• Maintain service descriptions configuration asset and knowledge management.
• Drive Event Incident and Problem Management for assigned services.
• Enable corporate strategic initiatives as needed.
• Participate in continuous improvement efforts and meet/exceed SLAs and client satisfaction goals.

Application platform technical requirements:

• Strong knowledge and expertise in Windows system administration.
• Active Directory experience (plus).
• Linux administration experience (plus).
• Strong experience in cloud environments (Azure).
• Entra ID knowledge (plus).
• On-premise and cloud deployment/upgrade experience.
• Expertise in DevSecOps practices and toolsets (Azure DevOps GitHub).
• Experience with AKS/Containers Visual Studio Git and CI/CD pipelines (plus).
• Automation and scripting skills (PowerShell Azure CLI IaC templates).
• Software lifecycle management experience.
• Strong communication troubleshooting documentation and time-management skills.

Preferred Skills:

• Development lifecycle knowledge; prior development background (plus).
• Familiarity with C# Python or Java (plus).
• Secure coding and vulnerability management knowledge (plus).
• Networking fundamentals (firewall rules etc.).
• AI skills (building and using agents MCP).
• Continuous learning mindset to stay current with industry best practices.

Integration Platform technical requirements:

• Familiar with SAP systems ETL concepts and common database and application integrations.
• Ability and strong desire to be a technical leader and SME
• Basic understanding with common web communication protocols (HTTP/HTTPS REST SOAP ODATA)
• Knowledge of common authentication methods and certificates (SSO OAuth SAML Basic Keypairs)
• Be comfortable learning and managing new technologies
• Aptitude to learn quickly
• Strong collaboration and communication skills

Integration Platforms and Technologies

• SAP Process Orchestration (i.e. SAP PI/PO)
• SAP Data Services (i.e. BODS)
• SAP Business Technology Platform and Cloud Foundry
• SAP Cloud Platform Integration
• SAP API Management
• Azure Event Driven Architecture
• Azure Service Bus
• Azure Data Factory
• Globalscape SFTP

Your Skills:

• Cloud Computing: Ability to deploy manage and optimize services in cloud environments (primarily Azure) including service reliability security compliance and support of hybrid onprem/cloud systems.
• Integration Services: Skill in designing and supporting integrations across SAP APIs databases and enterprise systems (e.g. PI/PO BODS ADF) ensuring secure reliable data and application connectivity.
• Systems Development Lifecycle (SDLC): Knowledge of structured processes for designing transitioning and operating IT services including requirements gathering solution design deployment and continuous improvement.
• Security Awareness: Understanding and applying security practices such as authentication methods (SSO OAuth SAML) compliance requirements and collaboration with Information Security to maintain secure services.
• Communication: Ability to clearly exchange technical and business information build trust with stakeholders and collaborate effectively with analysts engineers and cross-functional teams.

Qualifications:

• A minimum of a bachelors degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR 5 years experience in lieu of a bachelors degree

• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position including for any type of U.S. permanent residency (green card) process.

Note: relocation assistance is not provided with this position.

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives.
• Benefits and programs to support your physical mental financial and social well-being to help you get the care you you need it.
• Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring work experiences community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
• Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping cinema tickets gym memberships and more.
• Additionally some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting.

As part of our dedication to inclusion Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .