IT Help Desk Technician

Looking For A Career Where You Can Make An Impact?

Job Location:

Torrance, CA - USA

Monthly Salary: $ 22 - 27

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Help Desk Technician
Location: Torrance
Job Type: Full-Time
Salary Range: $22 to $27 Depending on Experience

About Sonsray:
Sonsray moves mountains for the construction transportation and agriculture industries. We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here
At Sonsray we value all employees their contributions and most importantly their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

Medical coverage (PPO HSA options)
Dental Vision and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Privately owned and operated with decisions made based on core values rather than corporate directives
Annual Holiday Party including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy fostering a collaborative environment with active owner and management involvement

Job Summary:
We are seeking a motivated customer-focused Entry-Level Information Technology Administrator to join our growing team. This role is ideal for someone early in their IT career who enjoys helping people solving problems and learning new technologies. Customer service responsiveness and clear communication are critical as this position serves as a first point of contact for IT support.

The IT Administrator will support day-to-day IT operations manage the user lifecycle assist with onboarding and offboarding employees maintain hardware and device inventory and support systems administration across PCs mobile devices and core IT platforms. We value curiosity eagerness to learn and excitement about growing alongside the company.

Key Responsibilities:
End-User Support & Help Desk Operations

Serve as the Tier 1 help desk for support requests via phone tickets and email
Answer calls return voicemails and log prioritize and update tickets
Troubleshoot and resolve Tier 1 incidents and service requests
Escalate issues to Tier 2/3 when needed
Provide professional customer-focused support to users of all skill levels
Resolve common hardware software peripheral and connectivity issues
Document issues and resolutions clearly in the ticketing system

User Lifecycle & Access Management

Manage employee onboarding and offboarding processes
Create modify and deactivate user accounts
Ensure users have appropriate system access and permissions based on role
Maintain accuracy and consistency in user and system administration

Device & Inventory Management

Manage IT inventory across PCs laptops printers and mobile devices
Assist with device imaging setup deployment and decommissioning
Support phone deployment mobile device management (MDM) and asset tracking
Utilize RMM and MDM tools and maintain inventory using platforms such as Snipe-IT (or similar tools)

Technical Operations

Interest in AI tools automation or AI-assisted IT workflows
Install configure and troubleshoot:
- Windows operating systems
- Common business applications
- Printers and peripheral devices
- Basic networking and connectivity issues
Assist with printer management and troubleshooting
Support basic computer hardware diagnostics and repairs

Projects Growth & Continuous Learning

Assist with IT projects and initiatives as needed
Stay up-to-date on emerging technologies tools and industry trends
Demonstrate willingness to learn new systems platforms and best practices
Show eagerness curiosity and excitement about growing within the IT field

Nice to Have / Willing to Learn

Basic scripting or automation (PowerShell Bash Python)
Exposure to cloud platforms (Azure Google Cloud Platform)
Understanding of cybersecurity fundamentals (antivirus endpoint protection vulnerability management)
Basic networking knowledge (TCP/IP DNS firewalls security protocols)
Industry certifications (CompTIA A Network Security)
Hands-on experience through home lab environments (e.g. Windows setup networking virtualization scripting or device management)

Requirements

12 years of IT support or help desk experience (or equivalent hands-on experience)
Strong computer skills and comfort troubleshooting basic hardware software and connectivity issues
Experience or exposure to Windows OS and common business applications
Customer-focused with clear communication and responsiveness
Reliable organized and eager to learn and grow in IT
Willing to work on-site full-time (MonFri 9:00 AM6:00 PM) in Torrance CA
Nice to have: basic networking knowledge ticketing systems MDM/RMM tools or entry-level IT certifications.

Contact us at or 323.319.1900 Ext 1830
Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.

Required Experience:

Job Title: IT Help Desk TechnicianLocation: TorranceJob Type: Full-TimeSalary Range: $22 to $27 Depending on ExperienceAbout Sonsray:Sonsray moves mountains for the construction transportation and agriculture industries. We are the West Coasts largest Thermo King & CASE dealership offering sales par...