Senior Business Operations Manager

Position Overview:

We are seeking a highly skilled and experienced Senior Business Operations Manager to oversee and optimize our IT strategy and operations working closely with the Director of Digital Technology Strategy and Operations. The ideal candidate will have a strong background in IT management business process optimization and strategic planning. They will be responsible for ensuring the efficiency effectiveness and alignment of our IT operations with the organizations overall business objectives.

Responsibilities:

• Strategic Planning: Develop and implement strategic plans and initiatives to optimize IT operations and support the organizations business goals and objectives.
• Business Process Optimization: Identify opportunities for process improvement and optimization within IT operations leveraging technology and best practices to enhance efficiency and effectiveness.
• Cross-Functional Collaboration: Collaborate with key stakeholders across departments to align IT initiatives with business priorities ensuring seamless integration and support for organizational objectives.
• IT Governance and Compliance: Understanding of IT governance frameworks policies and procedures to ensure compliance with regulatory requirements and industry standards.
• Performance Monitoring and Reporting: Monitor and analyze IT performance metrics and key performance indicators (KPIs) providing regular reports and insights to senior management to support decision-making and drive continuous improvement.
• Resource Management: Manage IT resources including budget staffing and infrastructure to ensure optimal allocation and utilization in support of business objectives.
• Vendor Management: Oversee relationships with IT vendors and service providers ensuring alignment with contractual obligations service level agreements (SLAs) and performance expectations.
• Risk Management: Identify and mitigate IT risks and vulnerabilities implementing controls and measures to safeguard data systems and infrastructure from security threats and breaches.
• Change Management: Lead change management efforts related to IT initiatives ensuring effective communication stakeholder engagement and adoption of new technologies and processes.
• Continuous Improvement: Drive a culture of continuous improvement within the IT organization fostering innovation learning and collaboration to enhance operational excellence and deliver value to the business.

Qualifications :

• Bachelors degree in Information Technology Business Administration or related field; Masters degree preferred or equivalent experience.
• Minimum of 5 years of experience in IT management or business operations with a proven track record of success in driving operational excellence and business value.
• Strong understanding of IT governance frameworks best practices and regulatory requirements (e.g. ITIL COBIT GDPR etc.).
• Excellent leadership communication and interpersonal skills with the ability to build and maintain effective relationships with stakeholders at all levels of the organization.
• Strategic thinker with the ability to translate business requirements into actionable IT initiatives and solutions.
• Experience with project management methodologies and tools with a focus on delivering projects on time within budget and with high quality.
• Analytical mindset with the ability to analyze data identify trends and make data-driven decisions to drive performance improvement.
• Strong problem-solving skills and the ability to manage complex cross-functional initiatives in a fast-paced environment.

For positions in this location we offer a base pay of $131300 - $229800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time