System Support Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The System Support Analyst is responsible for providing technical support troubleshooting and maintenance for organizational systems and applications. This role ensures the reliability security and optimal performance of IT infrastructure by resolving user issues performing routine system checks and collaborating with IT teams. The ideal candidate will possess strong analytical skills technical expertise and a commitment to delivering excellent user support in a fully remote environment.

Key Responsibilities:

Provide first- and second-level technical support for users addressing system application and hardware issues remotely.

Monitor system performance conduct regular maintenance and escalate complex issues to senior IT staff as necessary.

Troubleshoot and resolve incidents related to software network connectivity authentication and peripheral devices.

Document and track all support activities issues and resolutions using a ticketing system.

Collaborate with IT teams to implement system upgrades patches and enhancements.

Assist with onboarding and offboarding users including account setup and permissions management.

Maintain and update technical documentation user guides and knowledge base articles.

Ensure compliance with organizational security policies procedures and industry regulations.

Participate in regular team meetings training and process improvement initiatives.

Provide clear and effective communication to users regarding issue status and resolution.

Qualifications:

An associates or bachelors degree in Information Technology Computer Science or a related field; relevant certifications (e.g. CompTIA A Network Microsoft ITIL) are a plus.

2 years of experience in IT support system administration or a similar technical role.

Proficiency with operating systems (Windows macOS Linux) productivity software and remote support tools.

Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.

Excellent organizational documentation and communication skills.

Ability to work independently and manage multiple tasks in a remote setting.

U.S. residency is required; applications from outside the United States will not be considered.

Compensation and Benefits:

Annual Salary Range: $58000 $75000 based on experience education and location within the U.S.

Benefits Package:

Comprehensive health dental and vision insurance

401(k) retirement plan with employer match

Paid time off (vacation holidays sick leave)

Professional development and certification support

Flexible remote work arrangements

Employee wellness and assistance programs