desktop support
Share
Job Location:
Kemmerer, WY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Kemmerer WY
Duration: 6 months
25/hr on w2
Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10 Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure to ITSM based ticketing tools (e.g. - Service Now Remedy)
Windows system administration
Strong Troubleshooting Skills
Hardware operating system & software knowledge of laptops desktops & mobile devices printers etc.
Working knowledge of supporting computer peripherals like printer scanners and non-standard devices etc.
Understanding of active directory networking
Hardware operating system & software knowledge
Roles & Responsibilities
Provides second-line investigation and diagnosis.
Resolves and closes incidents/service requests as per the procedures & allocated timelines
Logs relevant incident/service request details as per process in ITSM tool.
Communicate with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Comply with Quality Health Safety Environment (QHSE) and IT policies
Liaise with clients IT support groups and 3rd party providers when necessary
Performs staging of PCs
Performs IMAC (Install Move Add and Change) of End user hardware (Laptops desktops mobile devices printers desk phones meeting room devices etc).
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Creates/maintain documentation for scope of work
Special events coverage meeting room & VCON & voice devices support
Centralized hardware and Spare part stocking and local site inventory management and asset management
Stock management
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Hardware vendor coordination for Break fix
Imaging & provisioning of devices. Setup and build workstations
Update AMDB including hardware and software
PC and other devices - logistics management
Coordinate activities with third parties to resolve the IT issues or complete service requests
Follow standard operating procedures as documented in the knowledge management system.
Providing training / demos when needed to end users
Onsite admin tasks e.g. backup OS migration.
Onsite Operational support of Industrial Mobility devices
Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
Asset Disposal
Coordinate with regional/global support groups for end-to-end request resolution and escalation.
Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
Operational support for non-network connected HBO AIO Printer / Scanner / Fax
Loading/Re-loading of PCs with standard image for deployment of CME Kiosk Machines
Thanks
Jay
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
