Child Support Interviewer- Riverside

Interview custodial and/or non-custodial parents in family/child support matters; review family/child support orders and paternity questionnaires to determine whether support obligations can be established or enforced; obtain information concerning paternity location employment insurance and other related information.

Respond to a high volume of telephone inquiries from the public; explain status of cases to custodial and/or non-custodial parents and other agencies; update all pertinent information on computer.

Verify and request new information by mail telephone and computer; perform mathematical computations; compile and report statistics concerning cases; may initiate documents and correspondence supporting case actions.

May serve court documents in the office as required; may appear in court as a witness to facts surrounding the processing of specific cases.

OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: Two years of clerical experience in a Department of Child Support Services agency.

OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: One year of customer service experience in which the primary duties involved one or more of the following: 1) interviewing the public to obtain and secure information or 2) high volume public contact which required problem resolution.

OPTION III
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: One year in the collection of past due debts requiring direct contact with concerned parties and the use of collections techniques on a regular basis.

OPTION IV
Education: Completion of 30 semester or 45 quarter units from an accredited college or university with coursework in sociology civil law psychology business or a related field to the assignment.

Experience: None required.

ALL OPTIONS
Knowledge of: The principles and techniques of interviewing; general goals of family/child support law and enforcement.

Ability to: Learn interviewing regulations and procedures relating to child support; speak and write effectively; perform mathematical computations; exercise tact and good judgment in dealings with the public; perform effective analytical and negotiation skills; establish and maintain effective working relationships with the public co-workers and members of other County departments and law enforcement agencies; promote and support an environment of cooperation and respect.

Applicants who are current employees of the Child Support Services (DCSS) may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.