IT Support Associate

• Description:

  PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls email and technical support requests; and to document track and monitor issues ensuring a timely resolution.

  ESSENTIAL FUNCTIONS and RESPONSIBILITIES Identifies researches resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments. Documents customer issues in call tracking system timely and accurately. Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction. Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers. Provides support after hours via on-call cell phone.

• Requirements:

  100% remote if out of the Memphis area/Hybrid in office 1 day a week if within range to Memphis office

  The work schedule for this position will be Monday to Wednesday from 10:30 AM to 7:00 PM CST and Saturday and Sunday from 8:30 AM to 5:00 PM CST with Thursday and Friday being the off days.

  Contract to Hire

  QUALIFICATIONS Education & Licensing Associate degree in a computer technology field preferred. Experience: Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.

  Skills & Knowledge

  WORK ENVIRONMENT When applicable and appropriate consideration will be given to reasonable accommodations.

  Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding could have to lift up to 40 lbs travel as required Auditory/Visual: Hearing vision and talking

  • Strong computer knowledge including but not limited to Windows OS Outlook and Microsoft Office
  • Strong oral written and business communication skills
  • Analytical interpretive and decision-making skills Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Donato Technologies Inc. is a trusted IT staffing consulting and software development partner headquartered in Dallas Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible high-quality services that drive performance innovation and long-term success.