Customer Support Call Center Representative
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite 11800 Weston Parkway Cary NC
Work Schedule:
- Regular Shift: 11:30 AM 8:00 PM Monday Friday or Tuesday Saturday
- Rotating Saturdays: Once per month (weekday off provided)
- Training Schedule: Onsite 9:00 AM 6:00 PM for 3 6 weeks
Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status refill scheduling delivery coordination and general customer inquiries. This role requires strong communication skills empathy when speaking with patients and attention to detail.
Key Responsibilities:
- Handle inbound and outbound pharmacy-related calls
- Schedule medication refills and deliveries
- Answer patient questions and route calls to clinical teams when needed
- Update patient profiles and document call notes accurately
- Verify insurance and payment information
- Identify and report adverse events and product complaints
Required Qualifications:
- Minimum 1 year of recent call center experience
- Excellent verbal and written communication skills
- Professional phone etiquette with strong customer service skills
- Ability to show empathy when speaking with patients
- Basic computer skills (Microsoft applications)
Preferred Qualifications:
- Pharmacy or healthcare call center experience
- Medical office experience or medical terminology knowledge
Additional Notes:
- Training and work are fully onsite
- Good attendance is very important
- Cell phone usage is not permitted at the desk
- Onsite gym available
- Holidays off (unpaid)
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
