IT Help Desk Analyst
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Job Location:
Plymouth, MA - USA
Yearly Salary:
USD 24 - 28
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
At JonnyPops our team is empowered to make an impact at work every day from producing high-quality innovative frozen novelties to spreading kindness onepopat a time. We look for bright and ambitious individuals who seek out challenges thrive in fast-paced and high-growth environments align with our core values and get fulfilment from seeing their work transform the world around them.
Based in Elk River MN JonnyPops develops manufactures distributes and markets frozen novelties. Retailers from coast to coast including Target Costco Publix Kroger Cub along with thousands of regional and local grocers make JonnyPops part of their assortment.
Growing from a dorm room start-up in 2012 JonnyPopsmission is to make A Better Pop for a Better World! JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes akinddeed spreading kindness every day.
Joining JonnyPops is an exciting opportunity to be part ofhigh-growth brand and have a direct impact on the companys success. Join our team and help us makeA Better Pop for a Better World!
Job Summary
As the IT Help Desk Analyst you willbe responsible forprovidingtechnical support to users efficiently and accurately. As the front line of support you will resolve technical issues minimize escalation needs and deliver an exceptional experience to our team members.
This is afull-time in-persontechnical positionrequiring a strong understanding of troubleshooting computer systems networking and software must have the ability to resolve technical issues effectively and independently while providing excellent customer service.
Essential Duties and Responsibilities
Provide a patient and empathetic approach to user problems
Resolve issues with a problem-solving mindset
Would this rolebe responsible foradministrationof any of our systems- No
What systems would this individualoperatein
Office 365 Products
RedZone
The Receptionist
MicrosoftEntraID
Microsoft Intune
Apple Business Manager
Apple Configuration Manager
Atlassian JSM
Would this rolebe responsible forprovisioning onboarding offboarding
Responsible for following up with the user to ensure they have everything no provisioning permissions at this level
Respond to and resolve technical support requests via phone email and chat
Document all support interactions in the ticketing system
Escalate complex issues toappropriate teams
Assistwith basic account management and password resets
Provide technical guidance/trainingto end users
Create andmaintainDocumentation for processes and KBAsfor users to see
Follow established support procedures and protocols
Time management and prioritization skills
Collaborative team player mentality
Food Safety Responsibilities
- Support reliability and legal requirements of IT systems used in food safety and quality operations
- Clearly reflect food safety and quality as part of the JP brand when planning and executing projects and while interacting with relevant internal and external stakeholders.
- Follow systemwide GMPs when on the manufacturing floor as required of all JP personnel
Minimum Qualifications
Proficient troubleshooting abilities for hardware software and network issues
Knowledge of operating systems (Windows macOS Linux)
Understanding of basic networking concepts (TCP/IP DNS DHCP)
Familiarity with remote desktop tools and ticketing systems
Basic understanding of IT security best practices
Knowledge of common workplace applications (Microsoft Office Google Workspace)
Strong verbal and written communication to explain technical concepts in non-technical terms
High school diploma or equivalent (minimum)
Associates degree in IT or related field (preferred)
IT certifications like CompTIA A HDI or ITIL (beneficial)
1-2years experiencein customer service or technical support roles
Expected Pay Range
Hired candidates may be eligible to receiveadditionalcompensation in the form on bonuses and/or commissions.
$24-$28/hr
JonnyPops offers a competitive benefits package which includes the following:
- Medical/Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- FSA
- DCFSA
- Life & AD&D Insurance
- Short & Long Term Disability
- FTO/PTO
- EAP Programs
- Paid Holidays
- Employee Referral Program
- Sick & Safe Leave
- 401k
- Company Sponsored Meal Plan
* Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
Required Experience:
Senior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Official site for JonnyPops frozen fruit & cream bars. They are made with simple, wholesome ingredients and peanut-free, gluten-free, and kosher certified.
