Project Manager, Global Contact Center

Were seeking a versatile Project Manager to take charge of the planning implementation and successful completion of Global Contact Center this position youll work closely with complementary teams to advance projectson schedule within financial limits and in line with our strategic objectives. Youll employ the MFC Change Enablement framework to facilitate smooth transitions anticipate risks and expertly address challenges. Success in this role demands strong interpersonal abilities clear and compelling communication and a strong capacity to develop collaborator alignment. If youre enthusiastic about delivering high-quality outcomes and crafting the future of our Global Contact Center we want to connect with you.

Position Responsibilities:

• Build and maintain positive relationships with segment leaders and cross-functional teams to streamline decision-making and execute on transformation initiatives

• Deliver consistent accurate reports roadmaps and project documentation for transparency and alignment.

• Use JIRA and other tools to execute on initiatives handle financials monitor risks/issues and provide project transparency to Contact Center stakeholders

• Understand collaborator needs communicate effectively and secure support for successful outcomes.

• Take ownership for project commitments decisions and quality to promote trust and reliability.

• Plan complete and execute on Transformation initiatives to meet objectives timelines and budgets while ensuring quality standards.

• Incorporate standard methodologies and produce Change Management artifacts for Transformation initiatives aligned toManulifes Change Enablement framework.

• Collaborate across operations and Technology to exchange insights and support successful delivery of business case commitments GCC targets and execute on GCC Strategy.

• Support business case planning and ad-hoc senior leadership reporting requests

Required Qualifications:

• Minimum of 5 years in a Project Manager role ideally within financial services or operations environments.

• Bachelors degree or equivalent experience in a relevant field (Business Project Management or related discipline).

Preferred Qualifications:

• Experience in financial services and/or contact center operations.

• Professional certifications such as PMP or PRINCE2.

• Agile certifications (e.g. Scrum Master Product Owner) combined with hands-on experience using JIRA and Confluence.

• If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well acknowledge and back you in a flexible setting where well-being and inclusion mean more than just words.

• As part of our distributed team well support you in crafting the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.