General Manager Healthcare Clinical Operations REF89578U
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Job Location:
Quezon - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Manage a team size of 200 and up with multiple Lines of business Reporting of data and metrics to the General Manager for their respective Business Unit Strong management skills with a proven ability to motivate lead and develop the team at a contact centre Can provide evidence of when and how excellent customer services was delivered Works in partnership with internal and external teams to deliver focused customer strategiesPrepare client status reports and participate in clients reviews Point of Contact to the client and manages process escalations from beginning to resolution Good understanding of the operational drivers behind what drives great customer experience Experienced in change management and can demonstrate improvements on the back of implementation Coaching and feedback responsibility for delivery of the defined complaints management process Contribute for the initial hiring and selecting process of team members People Management including all HR related issues feedback appraisals as well as staff developmentMotivation and Engagement leadership of the team and developing future leaders Ensure resource optimization Sound operational strengths- Capacity Planning and Resource Management Travel readiness etc Assist in preparation of offshore training strategy in terms of training methodology duration and desirable outcomes Strong retention and Employee engagement strategies
Qualifications :
Bachelors Degree
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Inventory Control
- Franchise
- Information Technology Sales
- HR Marketing
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
