Consulting Manager
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Job Location:
Pasig City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
For NIQs Customer Success team our customers truly come first. We elevate the customer journey drive retention and help our clients growfast. If youre passionate about creating standout experiences this is your place.
About the Role
As part of our local Consulting team you will collaborate with multiple internal teams and work directly with top FMCG clientstranslating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth. You will become a trusted advisor gaining a deep understanding of each clients business priorities and challenges. With this knowledge youll identify unmet needs spot opportunities and strengthen relationships that boost customer ROI and satisfaction.
What Youll Do
- Build and maintain ongoing relationships with the identified key persons within the client organization
- Increase NPS and ensure clients gain maximum value from NIQ data and capabilities
- Drive adoption of NIQ tools and solutions
- Acts as Voice of Costumer ensuring client needs are being met by the appropriate internal NIQ teams
- Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded in order to transform customer experience
- Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders
- Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives defining and tracking success defining strategic service delivery elements of Joint Business Plan and customer ways of working. Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
- Use your industry and product expertise to deliver highimpact insights across NIQ product solutions
- Collaborate with insight partners across NIQ to bring forward thoughtprovoking market and category trends
- Identify opportunities for growth and pass leads to our account development team
Why Join Us
Youll be part of a forwardthinking team thats modernizing the client experience shaping industry insights and helping leading brands make smarter decisions every day.
Qualifications :
- At least a Bachelors Degree preferably in business
- At least 5 years work experience preferably within consumer or trade marketing technology sales analytics and insights or market researchcustomer account management
- A broad understanding of client sales and marketing issues.
- Knowledge of the Consumer-Packaged Goods (CPG) industry would be an advantage
- Excellent project management skills
- Excellent analytical skills
- Excellent communication skills and presentation skills
- An ability to work independently and in a team
- Resilient determined patient mature
- Good interpersonal skills are a must
- Fluent in spoken and written English
- Excellent in Microsoft Excel and Power point
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
