Guest Service Agent
Share
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Responsibilities
Provide passionate knowledgeable and friendly service to external and internal guests at all times
Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
Check guests in and out of the Property accurately and in a timely manner
Handle guest enquiries and provide information on local attractions - give directions as required
Take reservations as required in the absence of the Reservations Manager
Record guest comments for the information of the Head of Department
Set up guest accounts accurately
Reconcile cashier floats at the completion of each shift maintaining an accurate float
Ensure all guest details are fully updated on PMS system to ensure Property information is correct
Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program
Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
Ensure special requests are actioned appropriately and in a timely manner
Qualifications :
Previous customer service experience preferably in a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera.
Additional Information :
Competencies
The ability to work a flexible 7-day roster.
Exemplary written and verbal communication skills
Well-presented with a natural ability to build rapport both in person and over the telephone
Strong focus and passion for hotel operations
Ability to deliver excellent customer service
Self-motivated with positive and professional attitude
Proven ability to multi-task work under pressure and think on your feet
Well-presented with a natural ability to build rapport both in person and over the telephone
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
