Experienced Marine Customer Service Administrator

Coomera - Australia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The Company

This business is Australias leading and most innovative marine facility strategically located within the Gold Coast Marine Precinct in Coomera. A family-owned organisation since the 1980s they operate across 55 acres and deliver world-class services to both domestic and international vessels.

Supporting over 100 marine businesses this precinct integrates marine trades vessel sales retail and hospitality within a resort-style environment.

The owners are proud of their long-tenured workforce with many team members exceeding ten years of service. Due to continued growth they are now seeking a Customer Service Administrator to join their professional front-of-house team.

This role offers the opportunity to become part of a progressive and supportive organisation contributing to the ongoing evolution of Australias marine industry.

The Opportunity

Coordinating vessel bookings for haul-outs returns and marina stays
Communicating with a wide range of customers and onsite tenants via email phone and walk ins
Managing inbound calls emails two-way radios and face-to-face enquiries
Taking payments quoting invoicing and general admin duties
Scheduling vessels and bookings
Using Pacsoft (marine based software) along with Microsoft Office (Outlook Excel Word)
Working onsite full-timewithin a dynamic team environment

A Successful Candidate Will Have

A strong foundation of marine knowledge understanding boats and the industry is essential
Excellent communication skills and the ability to adapt to a broad customer base
Strong organisational and multitasking skills in a fast-paced environment
A proactive customer-focused attitude with solid admin capabilities
Full Australian working rights unfortunately this role is not open to Working Holiday Visa holders

Why Join The Team

Excellent staff retention with senior managers with over 15 years experience and an average team tenure of 8 years
Structured training and support provided
A friendly high-performing team culture with 90% positive engagement in surveys
No two days are the same variety customer interaction and a unique marine environment
A chance to work with one of Australias most recognised and respected names in marine services

Should this sound like a position you are interested in hearing more about or wish to have a confidential discussion please call Miranda on (07)or email your updated CV to

The CompanyThis business is Australias leading and most innovative marine facility strategically located within the Gold Coast Marine Precinct in Coomera. A family-owned organisation since the 1980s they operate across 55 acres and deliver world-class services to both domestic and international vess...