Assistant Guest Service Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
KEY RESPONISBILITIES
- Serve as a primary escalation point for guest concerns service recovery and special requests
- Proactively engage with guests to ensure satisfaction and adherence to brand standards
- Resolve billing reservation and accommodation issues with professionalism and discretion
- Coach and empower staff on service recovery techniques and guest engagement
- Oversee daily Front Office operations for smooth check-in/check-out procedure
- Provide leadership and support to Front Office Supervisors and Agents
- Assist with training onboarding and ongoing coaching of front-line colleagues
- Monitor room status arrivals departures VIPs and special requests
- Collaborate with Housekeeping Engineering and other departments to resolve issues
ABOUT YOU
- Experience in guest services front desk or hospitality operations
- Strong leadership and communication skills
- Calm under pressure with a solutions-focused mindset
- Passionate about creating memorable guest experiences
- Flexible availability including weekends and holidays
- Familiar with hotel systems budgets and service standards
BENEFITS
- Be part of a team that values individuality and service excellence
- Enjoy complimentary meals coffee and uniform care
- Access exclusive hotel and travel discounts for you and your loved ones
- Grow your career with world-class training and development programs
- Thrive in a supportive inclusive workplace culture
- Participate in our Employee Assistance Program and referral incentive
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Cost Accounting
- Accounting And Auditing
- Communication
- EMS
- Activex
- Jboss
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
