Assistant Guest Service Manager

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMMARY

At Pier One Sydney Harbour every guest interaction is an opportunity to create a lasting moment. Were looking for an Assistant Guest Services Manager who is warm confidents and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences this is your moment

THE ROLE

The Assistant Guest Services Manager supports the daily operations of the Front Office while serving as a primary point of contact for guests throughout their stay. This role works closely with the Guest Services Managers to ensure every arrival interaction and departure reflects the highest level of hospitality. You will assist VIP long-stay and returning guests while coordinating across departments to ensure seamless service delivery.

KEY RESPONISBILITIES

Serve as a primary escalation point for guest concerns service recovery and special requests
Proactively engage with guests to ensure satisfaction and adherence to brand standards
Resolve billing reservation and accommodation issues with professionalism and discretion
Coach and empower staff on service recovery techniques and guest engagement
Oversee daily Front Office operations for smooth check-in/check-out procedure
Provide leadership and support to Front Office Supervisors and Agents
Assist with training onboarding and ongoing coaching of front-line colleagues
Monitor room status arrivals departures VIPs and special requests
Collaborate with Housekeeping Engineering and other departments to resolve issues

ABOUT YOU

Experience in guest services front desk or hospitality operations
Strong leadership and communication skills
Calm under pressure with a solutions-focused mindset
Passionate about creating memorable guest experiences
Flexible availability including weekends and holidays
Familiar with hotel systems budgets and service standards

BENEFITS

Be part of a team that values individuality and service excellence
Enjoy complimentary meals coffee and uniform care
Access exclusive hotel and travel discounts for you and your loved ones
Grow your career with world-class training and development programs
Thrive in a supportive inclusive workplace culture
Participate in our Employee Assistance Program and referral incentive

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJOB SUMMARY At Pier One Sydney Harbour every guest interaction is an opportunity to create a lasting moment. Were looking for an Assistant Guest Services Manager who is warm confidents and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love...

Description

JOB SUMMARY

THE ROLE

KEY RESPONISBILITIES

Serve as a primary escalation point for guest concerns service recovery and special requests
Proactively engage with guests to ensure satisfaction and adherence to brand standards
Resolve billing reservation and accommodation issues with professionalism and discretion
Coach and empower staff on service recovery techniques and guest engagement
Oversee daily Front Office operations for smooth check-in/check-out procedure
Provide leadership and support to Front Office Supervisors and Agents
Assist with training onboarding and ongoing coaching of front-line colleagues
Monitor room status arrivals departures VIPs and special requests
Collaborate with Housekeeping Engineering and other departments to resolve issues

ABOUT YOU

Experience in guest services front desk or hospitality operations
Strong leadership and communication skills
Calm under pressure with a solutions-focused mindset
Passionate about creating memorable guest experiences
Flexible availability including weekends and holidays
Familiar with hotel systems budgets and service standards

BENEFITS

Be part of a team that values individuality and service excellence
Enjoy complimentary meals coffee and uniform care
Access exclusive hotel and travel discounts for you and your loved ones
Grow your career with world-class training and development programs
Thrive in a supportive inclusive workplace culture
Participate in our Employee Assistance Program and referral incentive

Required Experience:

Manager

Key Skills

Apply Now

About Company

Marriott Hotels Resorts

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more

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