IT Operations Analyst
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Job Summary
Part of M&C Saatchi this specialist division partners with governments civil society academia and the private sector to work on the critical issues of our time including conflict prevention and sustainable development. We provide a fully integrated end to end service combining multi-disciplinary communications teams with subject matter experts across the world. Our work is domestic and global often affecting the most vulnerable in society with international activity orientated towards conflict affected or developing countries.
We are seeking a personable and motivated IT Operations Analyst to join our team as the primary point of contact for IT support this role you will provide first-line technical assistance to staff support onboarding and offboarding processes and help maintain a secure and efficient technology environment. This is an excellent opportunity for someone looking to start or advance their IT career in a fun dynamic and collaborative workplace.
RESPONSIBILITIES
Serve as the primary point of contact for all IT support requests
Facilitate onboarding and offboarding for new and departing staff
Build and configure laptops
Troubleshoot hardware and software issues (onsite and remote)
Document issues resolutions and best practices
Manage tickets throughout their lifecycle using our ITSM platform
Maintain and contribute to internal IT documentation and user guides
Assist staff in understanding and navigating the IT environment
Manage file access and user permissions
Track and manage device assets via Intune
Escalate complex issues to senior IT staff when required
Support broader IT initiatives and projects
Follow security-first principles in all work activities
EXPERINCE
Minimum 1 year of relevant IT support experience
REQUIRED SKILLS
Proficiency with Windows and macOS operating systems
Working knowledge of Office 365 applications (Outlook Teams Word Excel etc.)
Excellent written and verbal communication skills
Experience using an IT ticketing system
Strong problem-solving abilities
Ability to follow processes and procedures
Comfortable explaining technical concepts to non-technical staff
Experience with AV/conference room setup and troubleshooting
Ability to apply effective troubleshooting methodologies
Prior IT support or helpdesk experience (advantageous)
DESIRED SKILLS
Experience with Microsoft 365 Admin Centers (Defender Intune Entra)
Exposure to on-premises IT environments
Virtualisation experience
Understanding of cybersecurity concepts (CIA Triad Defence in Depth Zero Trust Least Privilege)
Basic PowerShell skills
Understanding of networking fundamentals and the OSI model
WHAT YOULL GET
For the right candidate we will offer a competitive salary and benefits package along with all the necessary personal development required to set someone up for success.
ABOUT M&C SAATCHI GROUP
M&C Saatchi Group is a creative company that connects specialist expertise fuelled by data technology and culture to help clients navigate create and lead meaningful change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand Experience & Innovation; and Performance Media. Headquartered in London operations span 23 countries with major hubs in the UK Europe US Middle East & Africa Asia and Australia.
M&C Saatchi Group is an Equal Opportunity Employer which does not discriminate celebrates diversity and bases all hiring and promotion decisions solely on talent and capability without regard for any personal characteristics.
All employee information is kept confidential according to General Data Protection Regulation (GDPR).
APPLICATIONS CLOSE 30 JANUARY 2026. NO RECRUITMENT AGENCIES.
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Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
MC Saatchi Groupwas founded in 1995 and is now the biggest Independent creative agency group in the World. Founded on one core principle Brutal Simplicity.
