IT Support Analyst

Do you love solving problems helping people and keeping systems running smoothly behind the scenes Our client a fast-growing fitness brand is looking for a Technical Systems Support Analyst who thrives in high-energy customer-focused environments.

This role blends technology hospitality and operational support. Youll be the calm trusted expert when things dont work as expectedsupporting gyms franchise partners internal teams and members so the workout experience never skips a beat.

This is a direct-hire opportunity with long-term growth potential.

The successful candidate must be able to work onsite in the Huntersville area Monday through Friday with the opportunity to work from home 1 day a week.

Compensation and Benefits

Salary: $26.50/hr - $31.25/hr Depending on Experience

Benefits:

• Medical Dental and Vision Insurance
• 401(k)
• Various Gym Perks
• Vacation Pay

What Youll Be Doing Day-to-Day

• Provide hands-on technical support for in-gym systems and core business platforms

• Troubleshoot Level 1 and Level 2 issues for franchise partners staff and members

• Act as an escalation point for more complex system and data-related issues

• Support platforms tied to member scheduling billing retail nutrition and engagement

• Assist with technology rollouts system upgrades and new platform implementations

• Maintain clear documentation workflows and troubleshooting guides

• Partner with internal teams and vendors to strengthen system performance and reliability

The Real Problems Youll Help Solve

• Improve data accuracy and trust across core platforms and reporting tools

• Reduce repeat support issues by identifying root causes and implementing long-term fixes

• Strengthen franchise partner confidence by delivering consistent high-quality technical support on complex issues

This role goes beyond closing ticketsyoull help improve systems processes and the overall support experience.

Top Skills That Matter Most

• Proven ability to handle complex Level 1 and Level 2 support in hospitality-style environments

• Experience using Zendesk or a similar ticketing system

• Exceptional people skills with a strong customer service mindset

• Clear confident written and verbal communication

• Experience supporting member-facing platforms involving scheduling payments and high-volume users

Character communication and trust matter just as much as technical ability. This role represents. This role represents the brand every single day.

Experience That Sets You Apart

• Background in fitness wellness or hospitality is highly preferred

• Prior Level 1 or Level 2 support experience in gyms studios retail or customer-driven environments

• Familiarity with fitness or studio management platforms such as: Mindbody or similar systems (Zen Planner ClubReady ABC Fitness Solutions WellnessLiving etc.)

• Exposure to retail marketing or analytics tools such as Shopify LoopSpark Domo or comparable platforms

Why This Role Is Important

Every system you support helps keep gyms running members happy and franchise partners confident. Your work directly impacts daily operations data integrity and the overall brand experience across the organization.

Ready to Apply

If you enjoy helping people solving meaningful problems and working in a fast-paced fitness environment where your work truly matters wed love to talk. Apply today and help power the technology behind an unforgettable fitness experience.