Software Technical Expert (Salesforce)

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

We are looking for a seasoned Technical Manager to lead the Salesforce and Mulesoft managed services team. This role requires strong technical expertise in Salesforce (Sales Cloud Service Cloud Pardot Vlocity) and Mulesoft integration platforms combined with leadership skills to manage support operations ensure SLA compliance and drive continuous improvement. The ideal candidate will provide architectural guidance manage escalations and collaborate with client stakeholders to deliver high-quality solutions and governance.

What will your job look like

Lead and manage the Salesforce and Mulesoft support team for enterprise applications.
Provide architectural guidance and best practices for Salesforce modules: Sales Cloud Service Cloud Pardot and Vlocity (EPC CLM CPQ OM).
Ensure SLA/KPI compliance and implement continuous improvement initiatives.
Manage major incidents escalations and problem management processes.
Coordinate with client stakeholders and delivery teams for seamless operations.
Oversee documentation reporting and governance activities for managed services.
Mentor and manage a team of developers architects and integration specialists.
Conduct code reviews enforce quality standards and ensure adherence to best practices.

All you need is...

Required Technical Expertise

Salesforce Expertise:

• Hands-on experience with Sales Cloud Service Cloud Pardot and Vlocity modules (EPC CLM CPQ OM).
• Strong understanding of Salesforce architecture declarative and programmatic solutions.
• Key Salesforce certification.

Mulesoft Expertise:

• Proven experience with Anypoint Platform API-led connectivity and enterprise integration patterns.
• Knowledge of CloudHub deployments API versioning and performance optimization.
• Leadership & Governance:Ability to manage large teams mentor resources and drive operational excellence.
• Strong stakeholder management and communication skills for executive-level reporting.

Quality & Compliance:

• Familiarity with ITIL processes (Incident Problem Change Management).
• Enforce coding standards security best practices and compliance requirements.

Qualifications & Certifications

• Education: Bachelors or Masters degree in Computer Science IT or related field.
• Experience: 10 years in enterprise application support/management with leadership responsibilities.
• Certifications (Preferred): Mulesoft Certified Integration Architect Salesforce Architect certifications ITIL Foundation.

Soft Skills
Strong leadership and team management capabilities.
Excellent communication and stakeholder engagement skills.
Analytical mindset with problem-solving and decision-making abilities.

Nice-to-Have
Experience in telecom domain or large-scale enterprise environments.
Exposure to CI/CD pipelines DevOps practices and cloud platforms (AWS/Azure).

#LI-AM1

Why you will love this job:

• Work with us on large scale software programs that are both significant and exciting!
• We provide the ability to gain valuable experience working alongside our exceptionally diverse team to collaborate across accounts/regions to provide a single voice
• Get the opportunity to work with the industries most advanced and sophisticated technologies
• We offer a wide range of stellar benefits including health dental vision and life insurance as well as paid time off sick time and parental leave!